The Estee Lauder Companies Education Executive, Clinique, Aramis Designer Fragrances, Lab Series, Travel Retail APAC in Central Singapore, Singapore
Education Executive, Clinique, Aramis Designer Fragrances, Lab Series, Travel Retail APAC
The Education Executive will work closely alongside the Regional Education Manager to ensure consistency in service and to drive productivity and retail sales in all counters across the region for the cluster of brands. The Education Executive prepares, provides and facilitates classroom seminars and instore training.
The Education Executive will also be required to collaborate cohesively with the Area Sales Manager and Sales & Education Coordinators (SEC’s) to ensure brand standards are met and retail KPI’s are achieved.
Education & Coaching
Plan and execute seasonal seminars and all field programs according to individual market launch strategy in order to ensure field sales team(consultant, skincare specialist and genericstaff) are confident to achieve desired result.
Facilitation of core education programs provided by the brand.
Identify relevant education opportunities and feedback to Regional Education Manager through regular reporting.
Adapt seminar strategy to custom-fit needs of each travel retail market/retailer and level of audience to ensure immediate translation of learning.
Sales Performance & Productivity
Achieve all retail KPI’s on overall retail growth and increase in productivity as agreed with the Sales team.
Partner with Sales Team to plan and execute on-counter events.
Field Support & Talent Development
Act as a role model, set the example and provide directions, support and develop consultant and skincare specialist to ensure that they have the skills required to successfully achieve brand’s KPIs.
Coach and motivate consultant and skincare specialist based on individual potentials and skill to drive sales objectives and brand equity in travel retail environment.
Maintain high grooming standards and in-store sales & services behaviours to ensure consistency in the customer experience through the execution of the Service Excellence.
Prepare consultant and skincare specialist for Accreditation Program and Certification program following target guidelines issued by Global Education.
Work alongside consultant, skincare specialist and generic staff to identify and address individual training opportunities.
Provide coaching and feedback to consultant and skincare specialist to drive productivity and service excellence.
Other Tasks & Responsibilities
To be a role model of personal grooming to the consultant and skincare specialist based on standards as set by the Company.
Maintain the brand image at the counter by ensuring counters, tester stands and displays are in tip-top conditions and states.
Expected time spend in field is up to 70% and must be readily prepared to work on any projects assigned by Regional Education Manager.
Work within specific budget as defined by the Brand General Manager and review on a regular basis with Regional Education Manager and justify and variances from budget.
Provide regular feedback to Regional Education Manager detailing results of markets visits.
Complete monthly education reports and submit to Regional Education Manager in a timely fashion.
University degree holder preferred
Having 3 years of experience within the cosmetics or travel retail industry in retail and/or education role
Adequate knowledge of skincare and makeup skill
Strong retail mindset
Excellent communication skills in English and Mandarin (both oral & written)
Excellent presentation skills and organized in instructional training
Sound understanding of retail business and market with excellent customer service skills and standards
An excellent team player with great interpersonal skills
Resourceful, flexible, well organized, highly disciplined with the ability to multi task and stability to handle stressful and demanding situation
A self-motivator who is passionate, energetic with the ability to motivate and energize others
Willingness to travel up to 70% of the time
Job: Education / Training
Primary Location: Asia Pacific-SG-Central Singapore
Job Type: Standard
Shift: 1st (Day) Shift
Travel: Yes, 75 % of the Time
Job Number: 178669