The Estee Lauder Companies Education Executive, Estee Lauder, Travel Retail APAC in Central Singapore, Singapore
Education Executive, Estee Lauder, Travel Retail APAC
Brand: Estée Lauder
The Education Executive will work closely alongside the Education Manage/Regional Education Manager to ensure consistency in service and to drive productivity and sales in all boutiques/counters across the region. The Education Executive will also be required to collaborate cohesively with the Area Sales Manager/Account Co-ordinator to ensure brand standards are met and may be required to assist Education Manager/Regional Education Manager during and/or in classroom seminars.
- Education & Coaching
Educate Beauty Advisors and generic staff of product knowledge and selling behaviors to enable them to consistently achieve Sales and Services Expectations through the execution of basic trainings and regular field coaching.
Plan and execute seasonal seminars and all field programs according to product launch strategy in order to ensure Beauty Advisors & Generic Staff are confident to achieve desired result.
Assist, as required, with the facilitation of core education programs and directed by Education Manager/Regional Education Manager.
Identify relevant education opportunities and feedback to Education Manager/Regional Education Manager through regular reporting.
Adapt seminar strategy to custom-fit needs of each travel retail market/retailer and level of audience to ensure immediate translation of learning.
Assist Education manager to customized training materials according to market needs.
- Beauty Advisors & Artist Support & Talent Development
Act as a role model, set the example and provide directions, support and develop Beauty Advisors to ensure that they have the skills required to successfully achieve brand’s KPIs.
Coach and motivate Beauty Advisors based on individual potentials and skill to drive sales objectives and brand equity in travel retail environment.
Maintain high grooming standards and in-store sales & services behaviours to ensure consistency in the customer experience through the execution of the Service Excellence.
Motivate Beauty Advisors to achieve certification from Estee Lauder (ELX)online learning program.
Work alongside with Beauty Advisors to identify and address individual training opportunities.
- Sales Performance & Productivity
Achieve all KPI’s on overall retail growth and increase in AUS/IPT as outlined by Area Sales Manager/Education Manager/Regional Education Manager.
Execute personalized Service mindset according to the Estee Lauder’s service guidelines as directed by Education Manager/Regional Education Manager.
Provide coaching and feedback to Beauty Advisors and ensure high efficiency in the field.
- Other Tasks & Responsibilities
To be a role model of personal grooming to the Beauty Advisors based on standards as set by the Company.
Maintain the brand image at the counter by ensuring counters, tester stands and displays are in tip-top conditions.
Expected time spend in field is 50% and must be readily prepared to work on any projects assigned by Education Manager/Regional Education Manager.
Work within specific budget as defined by the Education Manager and review on a regular basis with Education Manager and justify and variances from budget.
Provide regular feedback to Education Manager/Regional Education Manager detailing results of markets visits.
Complete monthly education reports and submit to Education Manager/Regional Education Manager in a timely fashion.
University degree holder preferred
Minimum 2 years in a training position and/or having 3 years of experience within the cosmetics or travel retail industry
Strong knowledge of skincare, makeup artistry skills. Knowledge and prior experience in the fragrance industry is a plus.
Possess high energy and passion in education and training is a MUST.
Excellent communication skills in English (both oral & written) and Mandarin (both oral & written) is a must.
Excellent presentation skills and organized in instructional training
Have a passion for selling luxury brands and delivering high-touch services with the understanding in retail business and market with excellent customer service skills and standards
An excellent team player with great interpersonal skills
Resourceful, flexible, well organized, highly disciplined with the ability to multi task and stability to handle stressful and demanding situation
A self-motivator who is passionate, energetic with the ability to motivate and energize others
Willingness to travel 60% of the time
Job: Education / Training
Primary Location: Asia Pacific-SG-Central Singapore
Job Type: Standard
Shift: 1st (Day) Shift
Travel: Yes, 75 % of the Time
Job Number: 175837