The Estee Lauder Companies Regional Trainer (Chicago, Il), MAC in Chicago, Illinois
Regional Trainer (Chicago, Il), MAC
The Regional Trainer is responsible for educating by developing the knowledge and skills of M
C Artists and retail leaders across multiple channels through a 360 education approach that encompasses in-store education, classroom-based education and digital learning. This involves:
Educating and continuously coaching customer service, artistry, product knowledge skills and social media skills of retail employees by facilitating Artist Training & Development Fundamentals including Basic Training, M
C Update, Skill Certification, Creative Workshops, In-Store Support, Boot Camps and Orientations and by creating video learning content. Making regular visits to M
C locations for real-time coaching alongside M
C Artists and set an example of the M
C Standards of service, selling, artistry, product knowledge and professionalism. Observing and giving feedback on makeup artistry, customer service & selling skills and product knowledge. Driving digital influencing by coaching M
C Artists and Retail & Store Managers on creating a social network, engaging with Customers on social media, engaging with brand social media initiatives and becoming local/regional influencers.
Developing the leadership and retail operations skills of our field leaders, in partnership with MRSO, by facilitating Commercial Training & Development Fundamentals including: Retail Manager M
C Update, Retail Manager Academy, MRSO Milestone and other CT&D classroom education initiatives.
Collaborating with Sales and Education field leaders on the execution of the business and education strategy supporting the achievement of brand and sales objectives while managing training and development processes and budgetary objectives.
Deliver best-in class 360 Education through Artist and Commercial Training & Development Fundamentals:
Classroom Onboarding, Core Training & Seasonal Education Programs (20% of time). AT&D: Facilitate Basic Training, ULTA Basic Training, classroom M
C Update, One Day Orientation, Advanced Makeup & Fashion Show Skill Certification, Online/Call Center Rep training, Omni-channel education (Birchbox, etc.). CT&D: Facilitate Retail Manager M
C Update, Retail Manager Academy, MRSO Milestone and other CT&D classroom education initiatives in partnership with MRSO and RROD.
In-Store Seasonal Education Programs (12% of time). Facilitate M
C Update GO (new evolution of MAC class-room seasonal training), Workshops, Boot Camps, Product Specialist Orientation.
In-Store Real-time Education and Training (50% of time). On-going training and development of Artists in partnership with the Retail and Store Manager and MRSO, to lead educational fundamentals which translate into excellence in service, artistry and product knowledge This includes:
Delivering Skill Certification Training through developmental education (15% of time)
In-Store Learning Activities to support core training priorities with-in the store environment (10% of time)
Service & artistry skill development through technical and service based education (10% of time)
Educate on social media engagement through education and awareness of brand social platform activities (5% of time)
Driving adoption of POS technologies and e-learning, etc. (5% of time) through digital and video learning.
Participating in in-store Events as required (5% of time)
During all the above listed in-store activities, demonstrate excellent customer service by directly interacting with consumers on brand messaging, product education, and fulfilling consumer needs. I.e. lead by example.
For branded store staff (e.g. FSS, Department stores): observe store teams' interactions with consumers and provide frequent feedback on job performance. Identify development opportunities and deliver relevant training to cultivate talent and produce high-performing teams that exceed sales objectives.
For non-branded store staff (e.g. Ulta, Nordstrom): develop influential relationships with staff and Retail Partners to inspire and motivate the team to achieve sales objectives. Provide ongoing brand training to create brand ambassadors and drive consumer engagement with brand
Lastly, there are important support activities there will be integral to meeting their responsibilities:
Training & Back Office Support (12% of time). RM/Regional Meetings, office days, career calls, and maintaining regional sets of training equipment. Attending and participating in various developmental trainings.
Video Learning Content (6% of time). Create locally relevant artistry, service and product knowledge-focused tutorial videos for e-learning site.
Play active role in refining and evolving the Education and business strategy for the region by:
Creating a feedback loop by identifying and communicating effectiveness of training initiatives, training needs, staff performance, and morale with Retail / Store Managers, RMAT, MRSO, and meeting those gaps through In-Store Support, Creative Workshops, etc.
Attending select monthly counter meetings and participating by presenting ideas, discussing departmental developments, coaching and supporting others.
Attending regularly scheduled strategy meetings with RMAT and MRSO to discuss Education and business strategies, competitive landscape, evolving customer needs, review progress on regional priorities, identify challenges and define action plans that support the needs of the business.
Executing training solutions to regional challenges including weak sell-through results, challenges with product categories, service challenges, etc.
Organizing a monthly schedule that supports the needs of the business through efficient facilitation of AT&D Fundamentals, CT&D classroom-based trainings and other educational initiatives, in store time, coaching of Managers, meetings, etc.
Assisting in strengthening the collaboration between Sales and Education to support Brand and Regional objectives.
Actively promoting continuous learning for others to achieve maximum potential.
Lead and develop employees by:
Supporting recruiting, interviewing and selection of M
C Artists in collaboration with MRSO.
Supporting succession planning program for M
C Artists by recommending and preparing employees for promotion
Fostering an environment that encourages the open exchange of ideas and inspires people to look beyond their own roles and understand how they can contribute to the business.
Assisting in the implementation of measures to reduce and minimize staff turnover including coaching and developing others, providing clear feedback and offering ways to effectively and efficiently improve.
Helping to monitor and recommend action to correct poor performance according to M
C progressive discipline policies.
Overseeing the Regional Training schedules in collaboration with RMAT.
Assisting in ensuring the store environment is safe and that work practices are safe.
Ensure the timely submission and accuracy of credit card statements, expense reports and company-owned asset forms.
Assist in reviewing and tracking expenditures in accordance with departmental/regional budgets.
Help ensure training premises are maintained, clean, functional and properly equipped.
Help maintain security and control of training equipment materials within the training premises.
Adhere to and provide the example for M
C policies regarding customer service expectations, dress code and M
C’s professional standards.
A minimum grade 12 education with specialist training in makeup.
Proven exceptional ability in makeup application, organizational skills, customer service, public speaking and facilitation.
Must be versatile.
High-Touch Leadership Competencies:
Develops Talent and Capabilities - Identifies and cultivates essential skills and attributes to maximize individual contribution and engagement.
Strives for Excellence in Execution - Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures.
Energizes and Enables Others - Ignites passion and releases potential to drive success.
2 years’ experience as a M
Experience as a Product Specialist.
1 year experience in an educational and/or leadership function.
Training and coaching new and existing employees and customers.
Proven ability to provide guidance, instruction and product knowledge and training.
Demonstrate ability to develop creative, challenging informative and fun ways to deliver training and educational information.
The position requires moderate physical effort.
Training equipment bags, (weighing approximately 40 lb. when loaded) must be lifted and transferred to and from vehicles and training venues.
During training, packing and unpacking of materials is required.
There may be moving and setting up of chairs, tables and furniture required at training venues.
Travel by air and car may be required.
At counters, one must stand nearly 8 hours.
Retail Partnered Store (department Store/ retail selling floor).
Training room (open area studio, or hotel or conference room).
Make-up room environment.
Primary Location: Americas-US-IL-Chicago
Job Type: Standard
Shift: 1st (Day) Shift
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 179029