The Estee Lauder Companies Make-up Artist - Hemmingways, East London in Eastern Cape, South Africa

Make-up Artist - Hemmingways, East London

Brand: Bobbi Brown

Description

Position Summary:

  • Achieve all Brands key performance indicators and targets

  • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.

  • Achieves the brand expectation for appointment and bookings.

Responsibilities:

  • Create ways to achieve sell through targets

  • Provide welcoming, personal, professional service to all customers at all times.

  • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.

  • Assist customers with product and services selection and information.

  • Perform professional and appropriate makeup applications to achieve the look the customer desires.

  • Obtain customer data for CRM system or other client list as required.

  • Keep informed about products, company information and store information.

  • Actively participate in events and new product launches and ensure 100% sell through within 6 weeks

  • Actively participate in training sessions and partnered store mandatory training sessions.

  • Inform customers timeously about promotions & events

  • Ensure personal hygiene levels are at a high standard

  • Ensure counters, shelves and cupboards are kept clean and dust free at all times

  • Ensure discontinued stock is removed

  • Ensure cleaning tools are stocked and in good condition

  • Ensure display is per merchandising guideline

  • Assist in Inventory Management

  • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.

  • Communicate low on stock and out of stocks to the Retail Manager.

  • Assist in the proper rotation of stock

  • Ensure provision in Retek system

  • Ensure all testers are clean and in good condition

  • Maintaining work environment

  • Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.

  • Inform management of any store maintenance or Health and Safety issues which might lead to accidents.

  • Administrative Assistance Activities

  • Adhere to proper security procedures regarding handling of cash and assets.

  • Weekly top SKU counts

  • Consolidate sales records weekly and then monthly as per required standard

Qualifications

  • Grade 12

  • Experience in the luxury beauty industry/Retail Cosmetics Experience

  • Skilled Make-up Artist or Skincare Specialist

  • Strong Selling Skills

  • Retail/customer service experience

  • Excellent communication skills

  • Abiity to work retail hours

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-ZA-Eastern Cape

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 176090