The Estee Lauder Companies Cosmetic Company Store - Halton Hills, ON in Halton Hills, Ontario

Cosmetic Company Store - Halton Hills, ON

Brand: Estée Lauder Companies Corporate Departments




high touch make-up artistry services to achieve all sales and customer service

targets. The role is responsible for attracting and ensuring excellent customer

relationship management . The key holder also has additional administrative

/operational and supervisory responsibilities as they support the Retail

Manager and the Assistant Manager in the delivery of all sales / customer

service and operational targets.


CustomerService (Builds Collaborative Relationships)

  • Uses exceptional artistryand communication skills to ensure that each customer receives apersonalized high touch experience which surpasses their needs anddelights

  • Educates the customer byteaching them how to execute the look

  • Enhances the service bypassing on information about the latest beauty news and trends

  • Provides personalized aftersales service to the customer with recommendations / event invitations inline with their interests to increase customer loyalty

  • Builds and maintainsexcellent working relationships with colleagues, peers, management, hostretailer / mall management and all internal and external stakeholders

  • Treats others with dignityand respect

DemonstratesLearning Agility

  • Embraces and utilizes allbusiness and education initiatives, programs and tools to personalizeservice to attract and retain customers and supports the Store Manager andAssistant Manager, as directed, in coaching and aligning and engaging theteam to use these consistently

  • Keeps up to date with beautyand fashion news and trends, celebrity product / brand endorsements(beauty bloggers, brand e-commerce sites) to help drive a seamlessconsumer journey across all channels and shares these insights with theteam

Strivesfor Excellence in Execution

  • Implements all sales,artistry and training / education, marketing, visual merchandising andgrooming guidelines to achieve all customer service and sales expectationsand assists the Store Manager / Counter Manager and Assistant Manager incoaching the team to implement these, as directed

  • Follows all operationalpolicies and procedures to ensure that the store / counter achievesorganizational and administrative excellence at all times and assists theStore Manager / Counter Manager and Assistant Manager in aligning andengaging the team to follow these at all times

  • Assists the Store Managerand Assistant Store Manager with administration tasks, as required, andprovides direction and feedback to staff to ensure all operationalpolicies and procedures are implemented on a timely basis and to a highstandard

  • Acts as designated keyholder with responsibility for opening and closing the store in line withsecurity and retail operation guidelines and procedures (FSS locations)

  • Responds positively tofeedback

  • Follows the time keeping andattendance policy at all times

  • Responds positively tofeedback



  • A minimum grade 12 education

  • College degree preferred

  • Cosmetic experiencepreferred

  • Ability to work in a fastpaced environment including evenings and weekends.

  • Professional demeanor andability to be flexible and handle change in a positive manner

Job: Retail - Store

Primary Location: Americas-CA-ON-Halton Hills

Job Type: Standard

Schedule: Contingent

Job Number: 164500