The Estee Lauder Companies Travel Retail - Tom Ford - Retail Experience Ambassador - London Heathrow Airport - 40 Hours/5 Days - Full-Time Permanent in Heathrow, United Kingdom
Travel Retail - Tom Ford - Retail Experience Ambassador - London Heathrow Airport - 40 Hours/5 Days - Full-Time Permanent
Brand: Tom Ford Beauty
To coach teams in store to achieve retail sales targets set by the company through the see
Coach specialists where necessary and highlight training opportunities to fee/ac
To host on counter education workshops to drive the sell through of new launches/limited life collections
Achieve all KPI's as outlined by the brand.
Support and coach specialists to ensure that they have the skills required to successfully achieve brand KPI's
Luxury Service Performance:
Lead by example through delivering exceptional luxury service levels at all times.
Drive luxury service standards through coaching/feedback and the execution of CDA forms and the accreditation program
Attend and execute alongside the see/fee for on counter events
Provide coaching and feedback to specialists ensuring the successful planning, appointment booking and execution of event
Work alongside the counter manager to identify and address training opportunities in their team
Ensure consistency in the luxury experience accreditation programme
Conduct strategic follow up of all classroom education to ensure successful roll out of training initiatives in the region
Conduct in store induction with new specialists
Assist, as required, with the facilitation of core education programmes
Identify regionally relevant education opportunities to develop talent and capability in our specialists. Highlight these to ac/fee
Previous retail industry/guest services experience is desirable (preferably within beauty)
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software is desirable
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Estee Lauder Companies is an equal opportunities employer.
We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Heathrow
Job Type: Standard
Job Number: 176020