The Estee Lauder Companies Travel Retail - Tom Ford - Retail Experience Ambassador - London Heathrow Airport - 40 Hours/5 Days - Full-Time Permanent in Heathrow, United Kingdom

Travel Retail - Tom Ford - Retail Experience Ambassador - London Heathrow Airport - 40 Hours/5 Days - Full-Time Permanent

Brand: Tom Ford Beauty


  • To coach teams in store to achieve retail sales targets set by the company through the see

  • Coach specialists where necessary and highlight training opportunities to fee/ac

  • To host on counter education workshops to drive the sell through of new launches/limited life collections


  • Achieve all KPI's as outlined by the brand.

  • Support and coach specialists to ensure that they have the skills required to successfully achieve brand KPI's

Luxury Service Performance:

  • Lead by example through delivering exceptional luxury service levels at all times.

  • Drive luxury service standards through coaching/feedback and the execution of CDA forms and the accreditation program


  • Attend and execute alongside the see/fee for on counter events

  • Provide coaching and feedback to specialists ensuring the successful planning, appointment booking and execution of event

Specialist Support:

  • Work alongside the counter manager to identify and address training opportunities in their team

  • Ensure consistency in the luxury experience accreditation programme

Education Support:

  • Conduct strategic follow up of all classroom education to ensure successful roll out of training initiatives in the region

  • Conduct in store induction with new specialists

  • Assist, as required, with the facilitation of core education programmes

  • Identify regionally relevant education opportunities to develop talent and capability in our specialists. Highlight these to ac/fee


  • Previous retail industry/guest services experience is desirable (preferably within beauty)

  • All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

  • Previous experience with retail point-of-sale software is desirable

  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Estee Lauder Companies is an equal opportunities employer.

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-Heathrow

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 176020

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.