The Estee Lauder Companies Jo Malone London - Education Manager in London, United Kingdom

Jo Malone London - Education Manager

Brand: Jo Malone


Jo Malone London have an exciting opportunity as we are recruiting for the position of Jo Malone London Education Manager for the UK/Ireland, reporting to the National Sales Director, Jo Malone London. This role is responsible for delivering and developing the Jo Malone London education strategy in order to achieve clearly defined brand retail and service objectives. This role will also include collaborating with the Global Education team to ensure the integration of digital learning assets to drive the success of the brands blended learning strategy.

Key responsibilities of the role include: the implementation and execution of a comprehensive education program both in the classroom and in the Jo Malone London Boutiques to ensure that our team of Regional Sales Managers and Education Executives and in turn Jo Malone London Stylists are able to deliver the high touch prestige service experience and possess outstanding product knowledge, storytelling and demonstration skills by evangelising brand culture.

In addition, this individual will work with the Jo Malone London National Sales Director as well as the Jo Malone London Global Education team to develop new programmes and materials, as needed, to maximise UK and Ireland results and enhance and accelerate individual Stylist development – including induction programmes, Be the Best training, seasonal update schools, advanced service, management development and focused education initiatives to prepare for launches and execute high quality events and new boutique openings.

The Jo Malone London Education Manager will work collaboratively with all internal departments to plan and support retail strategies, maximise new retail opportunities and ensure that the marketing calendar is executed for maximum impact as well as support PR events as requested.


Candidates must have an established background in education from within the Fragrance / luxury goods/cosmetics industry. They should also possess proven ability to deliver training programs, as well as being an outstanding presenter and public speaker. Creativity and the ability to multi-task are vital. They will be an experienced people manager with a solid understanding of motivating and developing people. An ability to influence and negotiate is essential and they must be able to build strong relationships and work well within a team.

This position is London based however requires regular travel in the UK and Ireland

Job: Education / Training

Primary Location: Europe, Middle East, Africa-GB-ENG-London

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 176396