The Estee Lauder Companies Tom Ford - Senior Retail Manager, Free Standing Store - Central London - 37.5 Hours / 5 Days - Full-time, Permanent in London, United Kingdom
Tom Ford - Senior Retail Manager, Free Standing Store - Central London - 37.5 Hours / 5 Days - Full-time, Permanent
Brand: Tom Ford Beauty
Position Title: Senior Retail Sales Manager FSS
Reports to: Sales and Education Executive
Direct Report Operations Support Manager, Assistant Retail
Lead Artists, Specialist,
Stock keeper, Host
The Senior Retail Sales Manager is
responsible for the total operation and running of a Free Standing Store.
The Senior Retail Sales Manager will deal
with recruitment, training and
development for all of their specialists and will lead by example to maintain
an effective and efficient store. Be proactive in driving stock
and sales, performance manage and coach the team to provide exceptional customer
service whilst maximizing all sales opportunities. The Senior Retail
Sales Manager is also responsible for all operational duties within the store
which include; opening and closing the store, cash handling, health and safety
checks and tests and dealing with outside contractors.Other duties include developing
the Assistant Retail Manager in management responsibilities, together with the
development of all specialists. The Senior Retail Sales Manager is responsible for
planning and implementing a strong Business Plan in line with the current
marketing calendar a minimum of six months in advance.
Ensure the store is opened and
close correctly and that all key holders are confident and carry out the
Cash up and bank all money on a
daily basis as well as reporting any discrepancies retail cashiering
Carry our regular fire and safety
checks. (Fire alarm test once a week, checks in safety log)
Train all stream members on
relevant systems with the store
Manage stock receipts and orders as
well as carrying out monthly cycle counts
Manage time, establish priorities and delegate
effectively to meet goals and objectives of the business.
Analyze and review goal attainment and develop
strategies to improve performance.
Implement and manage a 6 month planner of activity
that will ensure the achievement of targets.
Be proactive in ways to increase sales opportunities
and service standards via events. Identify, get agreement for and organise
events that will build sales and brand awareness, liaising with the SEE and
the HO depts.
Monitor competitor products, activity and
results and discuss with the SEE ways to compete and build the business.
Ensure all stock control procedures are being
adhered to. All stock holding areas are tidy, levels appropriate and stocks
Monitor stock levels generally and
specifically on key lines, taking prompt action to ensure agreed optimum
stock levels are maintained and stock is well balanced in accordance with
sales trend and business mix goals.
Ensure highest levels of customer service are
provided by all team members at all times. Work efficiently and
effectively to resolve any customer queries and give information to Customer
Ensure the account performs all opening, closing
and cash handling procedures in accordance with company policies, store
environment practices are safe and ensure retail partners and Tom Ford
security policies are understood.
Ensure all paperwork and
reports are accurate and submit in accordance with deadlines. CRM/ OCT data
is input, monitored, updated
Ensure monthly order of testers and collateral is
ordered and received.
Preserve merchandising displays and ensure
counter hygiene standards including testers and fixtures, which should be kept clean and reflect
the Tom Ford image and guidelines.
Develop and utilize customer database for phone
calls, product launches events and appointments
Personally well organized. Maintain key
information and paperwork file.
Act as a role model to
team members through own conduct, appearance, selling skills and lead by
standards of timekeeping and attendance are maintained by the team dealing
promptly with problems directed by SEE.
Develop the ARM to be
fully trained in the overall running of the counter when you are not present.
Ensure they are fully aware of all company policies and procedures
communication to the team daily, weekly and monthly. Hold regular / productive breakfast meetings and briefs which include
communication on performance, targets, incentives and their achievements to
motivate the team.
Ensure all new starters
are put through the Induction and assigned to a mentor. Ensure weekly
performance reviews are conducted with all new starters during their
probation period in accordance with Company guidelines.3 and 6 month reviews
carried out in the 1 st year.
Maintain a communication system for the account
to ensure all team members receive
coaching and guidance to learn all aspects of their role. Conduct regular coaching sessions to communicate
objectives, set goals and follow up on progress.
Ensure Annual Assessments
are conducted as required by the Company and that these are carried out,
timely and competently following the company guidelines
Initiate increases, promotions, disciplinary
action and terminations with the approval of SEE. All account and HR
documentation is completed on a timely and accurate basis
Ensure any performance
issues are dealt with promptly and in line with Company policy, seeking
advice and guidance from the SEE/HR
Ensure all team members
are using the Appointment Book to its full capacity. All Appointment Books should be well presented,
events outlined and appointment focus noted. Pencil should be used where
Ensure proactive action
is taken to fill vacancies and assist in the recruitment and development of top
specialists and management professionals. Maintain contact of potential
Ensure all members of the
team maintain excellent standards of personal grooming and problems
concerning personal standards, hygiene and merchandising are followed up with
prompt action to address them.
Proven retail management/assistant retail management experience within fragrance and beauty.
Previous experience of setting sales targets, sales analysis and staff scheduling
A proven track record of leading a team to achieve sales and customer service targets
Experience of creating and executing in-store events
Must live within the geographical area specified and be willing to travel applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Full driving licence
Proficient in Microsoft Office
Estee Lauder Companies is an equal opportunities employer.
We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-London
Job Type: Standard
Job Number: 177056