The Estee Lauder Companies Coordinator, Clinical Testing in Melville, New York

Coordinator, Clinical Testing

Brand: Estée Lauder Companies Corporate Departments


Responsible for the recruitment of qualified panelists for all in-house Safety-in-Use studies and also support recruitment of all in-house Clinical and research studies, ensuring all study subjects meet strict inclusion and exclusion criteria. Meet critical deadlines for on-time study execution. Monitor panelist compliance throughout the study duration and provide a high-level of customer service. Perform Informed Consent and screening processes.

Interpret clinical testing protocols, evaluate recruitment needs, create recruitment screeners, and plan recruitment strategies.

Collaborate with Clinical Investigators to review clinical testing criteria and determine special needs.

Determine recruitment priorities and ensure all studies are booked on time to meet critical deadlines.

Qualify candidates for studies to meet complex study demands through one-on-one screenings, photo analysis and/or one-on-one visual qualification.

Select and recruit qualified panelists for studies utilizing various recruitment strategies, including utilization of the ELC Clinical Testing Call Center, targeted email and text messaging, and other platforms to ensure that specific criteria are met for the successful completion of clinical studies.

Schedule all testing time-points for recurring panelists’ visits, ensuring lab capacity is maintained for efficient testing process.

Adhere to Good Clinical Practice processes for GCP compliance and for support of study integrity.

Monitor panelist compliance for the duration of all clinical studies to support study integrity.

Provide high-quality customer service to all participants and promote a culture of high-touch customer service.

Provide support to Operations team by performing Informed Consent Processes, distributing test products and providing use instructions, and by performing other screening processes.

Respond to requests from Supervisor as necessary.

Must be available to work 7:00 am to 4:30pm.


University Degree: BA or BS

Position requires 3 years experience in a similar role with experience in a clinical environment. Must have knowledge of clinical testing protocols and demonstrated ability to recruit qualified participants to meet complex inclusion/exclusion criteria. Must be trained in Good Clinical Practices where applicable to the job functions including the Informed Consent Process. Must be skilled in social media applications. Working knowledge of RDS, Clinical Testing database, and ClinCard Debit card payment processing is preferred. Must possess superior interpersonal, communication, and customer service skills. Must have strong organizational skills and be extremely detail-oriented with demonstrated ability to meet strict deadlines. Must be proficient in all Microsoft applications.

Job: Research & Development

Primary Location: Americas-US-NY-Melville

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: No

Job Number: 164204