The Estee Lauder Companies AIM Guest Services Representative (Full Time) in Minneapolis, Minnesota

AIM Guest Services Representative (Full Time)

Brand: Aveda


Position Summary:

Aveda, America’s premier creator and marketer of plant-based haircare, skincare, make-up, PureFume™ and lifestyle products seeks an Guest Relations Coordinator (Part-Time) to provide excellent interpersonal relations with all Institute guests, students and team members.

Each Aveda employee will practice an individual commitment to sustainability and environmental responsibility in the workplace. We aim to steer society in a more sustainable direction for our benefit and the benefit of generations to come.

Key Responsibilities :

  • Assist high volume of guests upon arrival and departure

  • Resolve guest challenges independently with fair and positive resolution

  • Process service sales transactions / responsible and accountable for daily revenues

  • Ensure maximum booking capacity through knowledge and understanding of Salon Biz and Aveda Institute policies and procedures

  • Suggest additional services and treatments when making guest reservations




High school diploma required.

Cosmetology license preferred.


Minimum 2 years customer service.


  • Must have flexible availability, Monday – Saturday, 8:00 am – 10:00 pm

  • Previous computer experience.

  • Minimum typing speed 30 wpm.

  • Ability to sit or stand for long periods of time.

  • Familiar with cosmetology terminology.

  • Excellent customer service and communication skills required.


We are an equal opportunity employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Job: Customer Service

Primary Location: Americas-US-MN-Minneapolis

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: No

Job Number: 165094