The Estee Lauder Companies On-Call Artists - Nanaimo - Nanaimo, BC in Nanaimo, British Columbia

Title: On-Call Artists - Nanaimo - Nanaimo, BC Location: BC-Nanaimo

If applying to this position, you will be considered for the following locations: Hudson's Bay Nanaimo.


Position Summary:


Provide high touch make artistry services to achieve all sales and customer service objectives. The role is responsible for attracting customers and ensuring excellent customer relationship management



Key Responsibilities:


Customer Service (Builds Collaborative Relationships)

  • Uses exceptional artistry and communication skills to provide well-executed and expedient make-up application ensuring that each customer receives a personalized high touch experience
  • Educates the customer by teaching them how to execute the desired look

  • Enhances the customer experience by providing information about the latest beauty news and trends

  • Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty

  • Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders

  • Treats others with dignity and respect

 Demonstrates Learning Agility

  •  Embraces and utilizes all business and education initiatives, programs and tools to personalize service to attract and retain customers
  • Keeps up to date with beauty and fashion news and trends, celebrity product / brand endorsements (beauty bloggers and vloggers, brand e-commerce sites, etc.) to help drive a seamless consumer journey across all channels

Strives for Excellence in Execution

  • Follows all operational policies and procedures to ensure that the store / counter achieves organizational and administrative excellence at all times
  • Actively participates in maintaining the work environment (housekeeping duties, re-stocking products, opening and closing duties
  • Follows the time keeping and attendance policy at all times
  • Responds positively to feedback


·         A minimum grade 12 education

·         College degree preferred

·         Cosmetic experience preferred

·         Ability to work in a fast paced environment including evenings and weekends.

·         Professional demeanor and ability to be flexible and handle change in a positive manner

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.