The Estee Lauder Companies Executive Director, Global Retail Operations & Innovation, Tom Ford Beauty in New York, New York
Executive Director, Global Retail Operations & Innovation, Tom Ford Beauty
Brand: Tom Ford Beauty
This individual is responsible for collaborating with multiple departments to manage the strategy, architecture, user experience, project solutions & execution across all Tom Ford Beauty retail stores and Omni-channel programs. Serve as the leader, solution architecture, partner and motivator on cross-functional teams during the lifecycle of project development and management. Ensure programs contribute positively to the Tom Ford Beauty DNA, strategy, growth, and profitability.
RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO:
Define best in class retail customer experience for Tom Ford Beauty and identify key tools and necessary technologies to become a leader in the space
Direct , manage, review all new Tom Ford Beauty openings/renovations and ensure the stores are aligned with Brand standards
Operate in conjunction with Store Design, Retail Store Construction, Executive Field Sales and property management to ensure all logistics pertaining to space are coordinated.
Project manage with regions, corporate business partners and other stakeholders to develop road maps, track budgets, timelines, rollout strategies, define/track/own KPIs and measure ROI.
Champion the needs of the customer and business stakeholders throughout the execution of a project, ensuring that what is delivered meets the original goals and objectives
Partner with creative, product marketing, education, PR, merhcandising, Tom Ford International teams and other corporate business partners on digital programs; Coordinate solution implementation, modification and support post-launch change management efforts, as needed
Partner with corporate Retail and Omni-Channel teams as well as external influencers to keep up to date on the latest technology and experiences
Create executive-level presentations summarizing strategy, plans and progress
Coordinate with stakeholders, test programs to ensure optimal experience and quality assurance
Contribute to the I.S. hardware and new R.O.S choice specifications and integration in collaboration with S&O/RSD/GIS.
Collaborate on software specification with all involved departments (Brand and Corporate).
Conduct analysis to measure the results, benefit/impact, and identify optimizations
Work with cross-functional teams to leverage synergies, align on expectations, distribute learnings and negotiate trade-offs when necessary
Lead multiple, concurrent projects in various phases of ideation, execution, or delivery
Support cross-functional team’s digital execution strategy, while measuring success in terms of business drivers and customer experience value. Projects will cut across digital technology, e-commerce, marketing, mobile, content, database development, events & operational efficiency.
Provide and update guidelines and solutions to help grow partner/retailer e-commerce.
Expand functionality and capabilities of brand to increase service offering and profitability.
Daily responsibilities will vary by project type
Identifies new opportunities and develops business cases (including detailed financial models) for technology solutions that drive incremental business for Tom Ford Beauty, including:
Gathering input from internal and external sources
Justifying development initiatives and expenditures
Analyzing competitors and market trends
Mentor and manage two direct reports
Liase and direct Consumer Care to resolve customer inquiries an concerns
Daily responsibilities will vary by project type
POSITION REQUIREMENTS :
College/University degree required. MBA preferred.
Position requires a minimum of 10 years related experience.
Retail experience required
Travel 10% of the time
Proven track-record and demonstrated leadership of direct reports and indirect project teams
Ability to work independently and successfully operate in areas of uncertainty and ambiguity
Creative thinker and multi-tasker with impeccable attention to detail
Must have a “roll-up-your-sleeves” and “get it done” mentality, with ability to change direction seamlessly and motivate team members
Demonstrated technical acumen with an ability to understand technology solutions and potential tradeoffs; able to communicate technical concepts to business users and creative teams
Ability to communicate both verbally and in written presentation format to business leaders at all levels and influence key stakeholders across the organization
Exceptional interpersonal, organizational and planning skills.
Proficient in Excel, PowerPoint, and project management tools
Strong knowledge of Omni-Channel applications such as POS, E-commerce, Mobile, Apps, etc.
Luxury experience preferred
Job: Retail - Corporate
Primary Location: Americas-US-NY-New York
Job Type: Standard
Shift: 1st (Day) Shift
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 174782