The Estee Lauder Companies Executive Director, Global Retail Operations & Innovation, Tom Ford Beauty in New York, New York

Executive Director, Global Retail Operations & Innovation, Tom Ford Beauty

Brand: Tom Ford Beauty



This individual is responsible for collaborating with multiple departments to manage the strategy, architecture, user experience, project solutions & execution across all Tom Ford Beauty retail stores and Omni-channel programs. Serve as the leader, solution architecture, partner and motivator on cross-functional teams during the lifecycle of project development and management. Ensure programs contribute positively to the Tom Ford Beauty DNA, strategy, growth, and profitability.


  • Define best in class retail customer experience for Tom Ford Beauty and identify key tools and necessary technologies to become a leader in the space

  • Direct , manage, review all new Tom Ford Beauty openings/renovations and ensure the stores are aligned with Brand standards

  • Operate in conjunction with Store Design, Retail Store Construction, Executive Field Sales and property management to ensure all logistics pertaining to space are coordinated.

  • Project manage with regions, corporate business partners and other stakeholders to develop road maps, track budgets, timelines, rollout strategies, define/track/own KPIs and measure ROI.

  • Champion the needs of the customer and business stakeholders throughout the execution of a project, ensuring that what is delivered meets the original goals and objectives

  • Partner with creative, product marketing, education, PR, merhcandising, Tom Ford International teams and other corporate business partners on digital programs; Coordinate solution implementation, modification and support post-launch change management efforts, as needed

  • Partner with corporate Retail and Omni-Channel teams as well as external influencers to keep up to date on the latest technology and experiences

  • Create executive-level presentations summarizing strategy, plans and progress

  • Coordinate with stakeholders, test programs to ensure optimal experience and quality assurance

  • Contribute to the I.S. hardware and new R.O.S choice specifications and integration in collaboration with S&O/RSD/GIS.

  • Collaborate on software specification with all involved departments (Brand and Corporate).

  • Conduct analysis to measure the results, benefit/impact, and identify optimizations

  • Work with cross-functional teams to leverage synergies, align on expectations, distribute learnings and negotiate trade-offs when necessary

  • Lead multiple, concurrent projects in various phases of ideation, execution, or delivery

  • Support cross-functional team’s digital execution strategy, while measuring success in terms of business drivers and customer experience value. Projects will cut across digital technology, e-commerce, marketing, mobile, content, database development, events & operational efficiency.

  • Provide and update guidelines and solutions to help grow partner/retailer e-commerce.

  • Expand functionality and capabilities of brand to increase service offering and profitability.

  • Daily responsibilities will vary by project type

  • Identifies new opportunities and develops business cases (including detailed financial models) for technology solutions that drive incremental business for Tom Ford Beauty, including:

  • Gathering input from internal and external sources

  • Justifying development initiatives and expenditures

  • Analyzing competitors and market trends

  • Evaluating technologies

  • Mentor and manage two direct reports

  • Liase and direct Consumer Care to resolve customer inquiries an concerns

  • Daily responsibilities will vary by project type



  • College/University degree required. MBA preferred.

  • Position requires a minimum of 10 years related experience.

  • Retail experience required

  • Travel 10% of the time

  • Proven track-record and demonstrated leadership of direct reports and indirect project teams

  • Ability to work independently and successfully operate in areas of uncertainty and ambiguity

  • Creative thinker and multi-tasker with impeccable attention to detail

  • Must have a “roll-up-your-sleeves” and “get it done” mentality, with ability to change direction seamlessly and motivate team members

  • Demonstrated technical acumen with an ability to understand technology solutions and potential tradeoffs; able to communicate technical concepts to business users and creative teams

  • Ability to communicate both verbally and in written presentation format to business leaders at all levels and influence key stakeholders across the organization

  • Exceptional interpersonal, organizational and planning skills.

  • Proficient in Excel, PowerPoint, and project management tools

  • Strong knowledge of Omni-Channel applications such as POS, E-commerce, Mobile, Apps, etc.

  • Luxury experience preferred

Job: Retail - Corporate

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 174782