The Estee Lauder Companies Global Online Producer, Drupal Platform Maintenance in New York, New York

Global Online Producer, Drupal Platform Maintenance

Brand: Estée Lauder Companies Corporate Departments


Global Online Producer – Drupal Platform Maintenance, ELC Online


In conjunction with the Drupal Platform Director, manage all aspects of ELC Online Drupal Platform Maintenance from inception through launch to ensure deadline and goals have been successfully accomplished. Define, scope, schedule and execute overall project management launching Drupal platform bug fixes & enhancements, impacting the frontend of 440 sites globally across 11 brands & also the CMS tool used by thousands of business users globally.

Key Duties and Responsibilities

  • Lead producer for maintenance of ELC Online’s Drupal Platform – responsible for all bug fixes & enhancements to existing functionality in the CMS & foundational Drupal platform.

  • Gather requirements and translate them into documentation for engineers encapsulating the functionality and acceptance criteria.

  • Ensure proper allocation of on-site, off-site and off-shore resources. Coordinate resources to make sure that tasks meet the requirements and timeline from initiation through go-live.

  • Offer support to regions and brands – 20 queries per week including:

  • Troubleshoot urgent issues

  • Offer workarounds

  • Create and communicate development, testing and release plans

  • Answer CMS questions

  • Build strong collaborative relationships with Business stakeholders to ensure alignment

  • Work closely with Drupal New Features Producer to ensure maintenance team is trained to understand & maintain new features after they are developed.

  • Lead some larger Drupal Platform feature development projects, including executing the full project life cycle (i.e. requirements, development, testing, launch) into the production environment

  • Partner with QA Lead to oversee & facilitate QA activities flagging dependencies and risks.

  • Partner with Release Manager to plan and prioritize production releases (at least one release per week of 5 changes)

  • Develop project proposals to determine goals, requirements, scope, time frame, scheduling, funding and resources within the guidelines of divisional strategies and objectives, working in an Agile fashion

  • Manage day-to-day Maintenance work via Agile Kanban methodology

  • Manage larger Drupal platform projects via Agile Sprint methodology

  • Oversee costs to ensure projects are delivered within the allocated budget

  • Identify options and recommends course of action in relation to issues and reaches resolution.

  • Refine Drupal platform maintenance processes by finding opportunities, efficiencies and speed to market.



  • 4 years’ project management and/or online development experience required.

  • Proven track record of managing cross platform website projects (PC, mobile, tablet) with large groups of distributed stakeholders and project team members.

  • Strong knowledge of Drupal CMS, web technologies, and Agile methodologies, including expertise with Jira

  • Working with International teams and off-shore development teams a plus.

  • Pro-active problem solving abilities.

  • Understands how to communicate difficult/sensitive information tactfully.

  • Highly flexible & adaptable and uses diplomacy when handling conflicts.

  • Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.

  • Exceptional work ethic, ability to perform under pressure and meet deadlines, and demonstrates enthusiasm towards colleagues and teams.

Job: Online / E-Commerce

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 1712039