The Estee Lauder Companies Manager, Omnichannel, The Estee Lauder Companies Online in New York, New York
Manager, Omnichannel, The Estee Lauder Companies Online
Brand: Estée Lauder Companies Corporate Departments
JobDescription: Manager, Omnichannel, Estee Lauder Companies Online
The Estée Lauder Companies is dedicated to providing an enhanced shopping
experience by placing the consumer at the center of the retail journey,
allowing them to connect with brands in a personal way that exceeds their
needs, standards and expectations, enabled in part through Omnichannel
The Manager will be working closely with the
Executive Director of the Omnichannel team, focused on key Omnichannel
initiatives, including the successful execution of our loyalty programs. The Manager
will cultivate an authoritative knowledge of Omnichannel and loyalty best
practices / trends and leverage this deep understanding to provide valuable and
pragmatic insights to guide key initiatives and launches.
The Manager will be
responsible for assisting with the design and implementation of complex Omnichannel
initiatives, including loyalty, that span brands, functions and geographies,
and coordinating and assisting with the many tasks that must be completed prior
to an initiative being deployed.
Responsible forstrategy and execution around Omnichannel initiatives. Responsibilities mayinclude, but are not limited to:
Identifying and communicatingbest practices
Identifying customer needs
Business case development
Defining and measuring KPIs
Working with cross-functionalteams to leverage synergies, align on expectations, and distributelearnings
Determining broader roll-outapproach
Project Execution: TheManager will help coordinate initiatives from the initial identification of aneed to the eventual deployment of a solution. At any given time, the Managerwill be responsible for coordinating multiple large, cross functionalinitiatives, each having a diverse set of stakeholders.
Communication:Responsible for monitoring and constructing materials to communicate progress,learnings, roadblocks, and plans to stakeholders, the Omnichannel Team, and theOmnichannel Leadership.
Develop a deepunderstanding of the processes and systems at ELC and, work with stakeholdersto develop creative solutions to challenging Omnichannel questions.
Benchmark and maintainan awareness of emergent Omnichannel technologies.
MBA preferred; BA / BSin Business related field accepted
4 years workexperience in management consulting, with a focus on consumer experience,retail, online
A high-level technicalunderstanding preferred, but not required
Very strong problemsolving skills.
Outstandingquantitative and analytical skills, including P&L development, with abilityto think conceptually
Abilityto work on several projects simultaneously and to thrive in a project-basedenvironment with a closely intertwined team
Excellentcommunicator, and ability to build strong cross-functional relationships, tounderstand incentives, and ensure alignment in a matrixed organization
Strong attention todetail and results orientation; high work ethic and persistence to drive aninitiative to completion; a “roll up the sleeves” attitude towards tackling a challenge
We are an equal opportunity employer. Minorities, women, veterans, and
individuals with disabilities are encouraged to apply.
Job: Online / E-Commerce
Primary Location: Americas-US-NY-New York
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 161102