The Estee Lauder Companies Manager, Omnichannel, The Estee Lauder Companies Online in New York, New York

Manager, Omnichannel, The Estee Lauder Companies Online

Brand: Estée Lauder Companies Corporate Departments


JobDescription: Manager, Omnichannel, Estee Lauder Companies Online

The Estée Lauder Companies is dedicated to providing an enhanced shopping

experience by placing the consumer at the center of the retail journey,

allowing them to connect with brands in a personal way that exceeds their

needs, standards and expectations, enabled in part through Omnichannel


The Manager will be working closely with the

Executive Director of the Omnichannel team, focused on key Omnichannel

initiatives, including the successful execution of our loyalty programs. The Manager

will cultivate an authoritative knowledge of Omnichannel and loyalty best

practices / trends and leverage this deep understanding to provide valuable and

pragmatic insights to guide key initiatives and launches.

The Manager will be

responsible for assisting with the design and implementation of complex Omnichannel

initiatives, including loyalty, that span brands, functions and geographies,

and coordinating and assisting with the many tasks that must be completed prior

to an initiative being deployed.


  • Responsible forstrategy and execution around Omnichannel initiatives. Responsibilities mayinclude, but are not limited to:

  • Identifying and communicatingbest practices

  • Identifying customer needs

  • Ideating solutions

  • Business case development

  • Calculating ROI

  • Defining and measuring KPIs

  • Working with cross-functionalteams to leverage synergies, align on expectations, and distributelearnings

  • Determining broader roll-outapproach

  • Project Execution: TheManager will help coordinate initiatives from the initial identification of aneed to the eventual deployment of a solution. At any given time, the Managerwill be responsible for coordinating multiple large, cross functionalinitiatives, each having a diverse set of stakeholders.

  • Communication:Responsible for monitoring and constructing materials to communicate progress,learnings, roadblocks, and plans to stakeholders, the Omnichannel Team, and theOmnichannel Leadership.

  • Develop a deepunderstanding of the processes and systems at ELC and, work with stakeholdersto develop creative solutions to challenging Omnichannel questions.

  • Benchmark and maintainan awareness of emergent Omnichannel technologies.


  • MBA preferred; BA / BSin Business related field accepted

  • 4 years workexperience in management consulting, with a focus on consumer experience,retail, online

  • A high-level technicalunderstanding preferred, but not required

  • Very strong problemsolving skills.

  • Outstandingquantitative and analytical skills, including P&L development, with abilityto think conceptually

  • Abilityto work on several projects simultaneously and to thrive in a project-basedenvironment with a closely intertwined team

  • Excellentcommunicator, and ability to build strong cross-functional relationships, tounderstand incentives, and ensure alignment in a matrixed organization

  • Strong attention todetail and results orientation; high work ethic and persistence to drive aninitiative to completion; a “roll up the sleeves” attitude towards tackling a challenge

We are an equal opportunity employer. Minorities, women, veterans, and

individuals with disabilities are encouraged to apply.

Job: Online / E-Commerce

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 161102