The Estee Lauder Companies Senior Producer, Global Ecommerce Operations, Estée Lauder Companies Online in New York, New York
Senior Producer, Global Ecommerce Operations, Estée Lauder Companies Online
Brand: Estée Lauder Companies Corporate Departments
Senior Producer, Global E-Commerce Operations, Estée Lauder Companies Online
In conjunction with the regional Production Director, coordinate all aspects of ELC Online website projects to ensure deadlines and goals have been successfully accomplished. Work closely with Brand, Regional and Affiliate On-line teams as well as Technology and Operations Groups to achieve overall project objectives. Primary responsibility will focus on implementing all Operational aspects of e-commerce business development. Including but not limited to web and mobile site development, payment, fulfillment, customer service operations and the tools to support brand business & marketing management.
In collaboration with the Production Director/Senior Producer, create detailed project plans and manage projects, related to e-commerce operations, such as fulfiller and payment integration
Implement and maintain a project plan and budget that identifies key milestones, project dependencies, project resources, and then manage the execution of the plan in collaboration with Database, Affiliate, Engineering and Customer Service groups for each project.
Liaise between the E-Commerce teams, Affiliate Teams, Engineering and Customer Service groups to collect technical, creative and content requirements and assure open communication and workflow between front-end and back-end
Escalate any potential change in project scope and expected deliverables to the Production Director
Manage day-to-day tasks, revolving around any issues that will arise on the live sites
Interact with the Regional and Affiliate teams, based in North America, Latin America, Europe and Asia
Assist with creation and maintenance of project documentation, including status reports, project schedules, testing documents and post-mortem reviews
Actively monitor project risks and scope creep to foresee and identify potential problems and solutions
Ensure consistency of work, punctuality of deliverables and overall adherence to strategy
Document Operational improvements, changes and updates to web best practices e-commerce manual.
5 years of project management experience, preferably related to web software development, digital media management, or E-commerce/M-commerce platforms, systems, and integration with a technical focus a plus
Good understanding of the web and mobile technologies such as HTML, HTML5, AJAX, PERL, HTTP, XML, etc. (an understanding of Oracle RDBMS a plus)
Familiarity with project management software such as Microsoft Project, Microsoft Visio, Clarizen, etc.
Ability to meet project requirements and deadlines in a fast-paced, multi-time-zoned, multi-lingual environment
Excellent analytic and organizational skills, including the proven ability to manage multiple projects in different stages of deployment simultaneously
A global perspective with the ability to understand and work effectively in a culturally diverse organization
Must be proactive, responsive, customer-service oriented and lead with a sense of ownership and accountability
Job: Online / E-Commerce
Primary Location: Americas-US-NY-New York
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 164316