The Estee Lauder Companies Education Executive (NYC), La Mer in New York
Education Executive (NYC), La Mer
Brand: La Mer
Planning & executing Core Education Seminars within specified timelines and budget. Planning & conducting profitable high touch events. In-store coaching to increase overall retail sales by educating the Stylists/ Experts, Boutique Managers Account Coordinators & Account Executives on product knowledge, service and sales techniques.
Core Education Seminars:
-To conduct Jo Malone Education Seminars to ensure that our stylists provide the highest professional service standards in the industry, resulting in achievement of retail goals.
-To follow up all appropriate paperwork following on from Education Seminars including on-going completion of workbooks and Evaluation Forms.
-Plan & execute Intersell Trainings.
-Maintain the coaching culture within the sales field - support the Boutique, Store managers with coaching sessions to further improve team motivation and team spirit.
-Liaise regularly with AC’s & AE’s to identify in-store development opportunities, particularly in key doors
-Plan & conduct store visits to provide individual training as appropriate
-Plan & Conduct Marketing supported & retailer events that are high touch, profitable & exceed our customers’ expectations.
-Monitor effectiveness of all events and I.P.T / AUS on an ongoing basis and discuss opportunities with Director of Education & Sales Team
New Store Openings:
-Participate in the new store opening process to assist in store setup and staff training
-Monitor retail sales results in key doors and highlight developmental areas, i.e. IPT/AUS
-Ensure regular communication with Director of Education & Sales Team
-Seek to provide cost effective solutions within training budget – ensure all hotel, travelling costs and spends are within agreed budgets.
-Provide ongoing support and coaching to increase customer capture rate and highlight areas of development. Provide regular feedback to Director of Education & Sales Team.
-Travel up to 70% within specified region
High Touch Competencies:
-Ensure all field sale employees are aware of the EL High Touch Leadership Competencies
BA is preferred
Must be able to speak & write Spanish fluently
Position requires 5 years of related experience in education/training
Excellent writing & verbal communication skills required
Strong project management skills.
Strong computer skills for both PC & Ipad
Primary Location: Americas-US-New York
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 163015