The Estee Lauder Companies La Mer Expert, Part Time Perm - Menlyn in Pretoria, South Africa

La Mer Expert, Part Time Perm - Menlyn

Brand: La Mer


Must have Skincare experience!

Position Summary:

  • The Expert represents the image, products and culture of the company to the customer.

  • Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative duties.

Key Roles & Responsibilities:

  • Create opportunities to ensure sales targets are met

  • Recruit new customers by collaborating with high-end Brands

  • Drive new product Launches and promotional offers to ensure a 100% sell- through

  • Plan and execute on counter events to achieve sales targets

  • Provide welcoming, personal, professional service to all customers at all times.

  • Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish

  • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards

  • Suggest groups of appropriate products to meet and exceed customer’s needs

  • Assist customers with product and services selection and information.

  • Strive to always surprise and delight customers by offering services and smart sampling to meet their needs

  • Obtain customer data for CRM system or other client list as required.

  • Continue to build Customer relationship by booking follow-up appointments

  • Invite customers to on counter events to strengthen Brand loyalty

  • Give great internal customer service and develop good working relationships with colleagues.

  • Attend work as per counter plan

  • Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines

  • Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day

  • Ensure personal hygiene levels are at high standard

  • To familiarise yourself with company information, code of conduct and store information and rules

  • Adhere to proper security procedures regarding handling of cash and assets

  • Submit HR documentation as per HR deadlines

  • Record your personal sales daily and accurately

  • Record daily all customer information accurately and capture correct information on CRM

  • Transfer your daily sales to the counter manager’s book

  • Achieve the required IPT

  • Conduct a minimum of 4 services per day

  • Book a min of 75% of customers seen back for a follow-up appointment

  • Book and recruit new customers for on and off counter Special Event

  • To keep levels of product knowledge high by reviewing the product portfolio regularly

  • Actively participate in La Mer training sessions and partnered store mandatory training sessions.

  • All customer returns to be handled according to policy

  • Ensure display is per merchandising guideline

  • Maintain a clean and organized work area.

  • Maintain tester units in proper schematic order

  • Ensure discontinued stock and testers are removed

  • Ensure all testers are clean and in good condition

  • Ensure cleaning tools are stocked and in good condition

  • Assist in tidiness of drawers and cupboards and all back areas

  • Ensure counters, shelves and cupboards are kept clean and dust free at all time

  • Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.

  • Inform management of any store maintenance

  • Immediately report Health and Safety issues which might lead to accidents.

  • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.

  • Communicate low stock and out of stocks to the Counter Manager and AE

  • Assist in the proper rotation of stock

  • Assist in weekly stock counts of the Top sku’s and compare to in store systems (Retek or Click view)

  • Ensure there is sufficient stock for all promotions and events

  • Monitor and Control tools, testers and stock that are kept in stock rooms

  • To complete required admin and submit within deadline to ensure accurate reporting

  • Accurate CRM information to improve communication to customers

  • Accurate stock counts to improve DI

  • To submit Payroll admin accurate to ensure correct salary payment

  • To be aware of Competitor activity

  • To be aware of competitor performance to improve awareness to gain market share

  • Analyse competitor events to ensure future improvements and successes of own events

  • Improve business acumen

  • Know and understand counter and personal goals

  • Know counter ranking overall and within treatment category

  • To understand business environment and to think strategically to formulate a plan to achieve goals

  • As a La Mer Expert you are required to teach and empower customers

  • Lead yourself to act as a role model to colleagues

  • Leverage on your strength to be an example to others

  • Strive for excellence in execution to ensure future development



  • Grade 12

  • Retail Cosmetics Experience

  • Must have Skincare Background

  • Must have Luxury Brands Experience

  • Ability to work retail hours

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-ZA-GT-Pretoria

Job Type: Standard

Schedule: Part-time

Shift: Variable

Job Number: 176087