The Estee Lauder Companies 3rd Key - 30 HR - Hudson's Bay La Capitale - Quebec City, Quebec in Quebec City, Quebec

Title: 3rd Key - 30 HR - Hudson's Bay La Capitale - Quebec City, Quebec Location: QC-Quebec City

Position Summary:


Provide high touch make-up artistry services to achieve all sales and customer service targets. The role is responsible for attracting and ensuring excellent customer relationship management . The key holder also has additional administrative /operational and supervisory responsibilities as they support the Retail Manager and the Assistant Manager in the delivery of all sales / customer service and operational targets.


Key Responsibilities:


Customer Service (Builds Collaborative Relationships)  

  • Uses exceptional artistry and communication skills to ensure that each customer receives a personalized high touch experience which surpasses their needs and delights
  • Educates the customer by teaching them how to execute the look
  • Enhances the service by passing on information about the latest beauty news and trends
  • Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty
  • Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders
  • Treats others with dignity and respect

Demonstrates Learning Agility 

  • Embraces and utilizes all business and education initiatives, programs and tools to personalize service to attract and retain customers and supports the Store Manager and Assistant Manager, as directed, in coaching and aligning and engaging the team to use these consistently
  • Keeps up to date with beauty and fashion news and trends, celebrity product / brand endorsements (beauty bloggers, brand e-commerce sites) to help drive a seamless consumer journey across all channels and shares these insights with the team

Strives for Excellence in Execution

  • Implements all sales, artistry and training / education, marketing, visual merchandising and grooming guidelines to achieve all customer service and sales expectations and assists the Store Manager / Counter Manager and Assistant Manager in coaching the team to implement these, as directed
  • Follows all operational policies and procedures to ensure that the store / counter achieves organizational and administrative excellence at all times and assists the Store Manager / Counter Manager and Assistant Manager in aligning and engaging the team to follow these at all times
  • Assists the Store Manager and Assistant Store Manager with administration tasks, as required, and provides direction and feedback to staff to ensure all operational policies and procedures are implemented on a timely basis and to a high standard
  • Acts as designated key holder with responsibility for opening and closing the store in line with security and retail operation guidelines and procedures (FSS locations)
  • Responds positively to feedback
  • Follows the time keeping and attendance policy at all times
  • Responds positively to feedback


  • A minimum grade 12 education
  • College degree preferred
  • Cosmetic experience preferred
  • Ability to work in a fast paced environment including evenings and weekends.
  • Professional demeanor and ability to be flexible and handle change in a positive manner