The Estee Lauder Companies Retail Manager - 40 HR - Hudson's Bay La Capitale - Quebec City, Quebec in Quebec City, Quebec

Title: Retail Manager - 40 HR - Hudson's Bay La Capitale - Quebec City, Quebec Location: QC-Quebec City

Position Summary:


Responsible for the overall operation of their Store / Counter comprising business planning, leadership and development and operational excellence.


Key Responsibilities:


Business Planning (Executes with Excellence and Demonstrates Learning Agility)

  • Creates and implements a flexible business plan to achieve all sales and customer services targets leveraging and incorporating: all Brand sales, marketing, education, CRM, Visual Merchandising assets, tools and resources
  • Utilizes local insights (consumer transactions/demographic profiles, competitor activity) to drive granular growth through local relevance
  • Superior knowledge of latest beauty, lifestyle and consumer shopping trends (both brick and mortar and online) to deliver a high touch consumer journey across all channels
  • Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty
  • Identifying merchandise assortment opportunities and issues
  • The creation of impactful on-counter animation on an ongoing basis to create excitement and attract new customers
  • Effective target setting, tracking performance against target throughout the day, week and month to ensure a timely action plan to address any sales deficit
  • Optimizes staff scheduling in line with fluctuating customer traffic ensuring relevance to local consumer base
  • Collaborates with other departments in the department store or for freestanding stores other local stores / businesses (fashion, bridal, non-competing sister brands) to recruit new customers
  • Collaborates with corporate business partners ( Field Executives, Head Office) to ensure regular business updates

Leadership and Development (Develops Talent & Capabilities, Aligns & Engages the Team in the Vision)

  • Recruits new team members with the skills and behaviors required to achieve sales and customer service targets
  • Manages time effectively, establishes priorities and delegates effectively to meet goals and objectives
  • Sets clear accountabilities for Store / Counter Management Team to ensure alignment on how the management team will work together to lead and develop the team
  • Conducts regular formal / informal meetings with each team member to discuss and provide coaching on performance goals, opportunities, challenges and development needs
  • Plans and executes daily, weekly and monthly briefings with the team to cover brand updates, performance to goals, consumer insights, competitor activity, beauty industry trends and news
  • Recognizes and celebrates success
  • Creates and maintains an environment of open and positive communication, professionalism and creativity at all times
  • Performs thorough and timely staff reviews and initiates increases, promotions, disciplinary action and terminations, as directed, with Field Executive and Human Resources approval
  • Adopts an open and honest approach emphasizing fairness and integrity

Operations (Executes with Excellence)

  • Completes all store/counter HR administration and sales reporting on time and to a high standard
  • Communicates all schedules on a timely basis
  • Ensures compliance with attendance and timekeeping, grooming and merchandising standards
  • Prepares, coordinates and ensures a complete and accurate physical inventory as required
  • Executes all visual merchandising updates to align with the marketing calendar, window changes, primary/secondary table set-ups, new launch displays, signage placement etc. 

Freestanding stores only

  • Controls all store expenses within budget guidelines
  • Manages cash loss prevention procedures and established security policies
  • Prepares, coordinates and ensures a complete and accurate cycle count and physical inventory as required
  • Ensures all Store Operations procedures are adhered to

Customer Service (Builds Collaborative Relationships)

  • Ensures that each customer receives a personalized high touch experience
  • Resolves internal and external Customer issues and requests, in an efficient and timely manner
  • Ensures that the store / mall management team are aligned and engaged in the brand’s strategy and key business focuses/events
  • Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders
  • Treats others with dignity and respect


  • A minimum grade 12 education
  • College degree preferred
  • Cosmetic experience preferred
  • Ability to work in a fast paced environment including evenings and weekends.
  • Professional demeanor and ability to be flexible and handle change in a positive manner