The Estee Lauder Companies MAC Artist - 18 hour position - MAC Eaton Centre - Toronto, ON in Toronto, Ontario

Title: MAC Artist - 18 hour position - MAC Eaton Centre - Toronto, ON Location: ON-Toronto

Position Summary:


Provide high touch make artistry services to achieve all sales and customer service targets. The role is responsible for attracting customers and ensuring excellent customer relationship management.


Key Responsibilities:


Customer Service (Builds Collaborative Relationships) 

  • Uses exceptional artistry and communication skills to provide well-executed and expedient make-up application ensuring that each customer receives a personalized high touch experience
  • Educates the customer by teaching them how to execute the desired look
  • Enhances the customer experience by providing information about the latest beauty news and trends
  • Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty
  • Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders
  • Treats others with dignity and respect

Demonstrates Learning Agility

  • Embraces and utilizes all business and education initiatives, programs and tools to personalize service to attract and retain customers
  • Keeps up to date with beauty and fashion news and trends, celebrity product / brand endorsements (beauty bloggers and vloggers, brand e-commerce sites, etc.) to help drive a seamless consumer journey across all channels

Strives for Excellence in Execution 

  • Implements all sales, artistry and training / education, marketing, visual merchandising and grooming guidelines to achieve all customer service and sales expectations
  • Follows all operational policies and procedures to ensure that the store / counter achieves organizational and administrative excellence at all times
  • Actively participates in maintaining the work environment (housekeeping duties, re-stocking products, opening and closing duties)
  • Follows the time keeping and attendance policy at all times
  • Responds positively to feedback


  • A minimum grade 12 education
  • College degree preferred
  • Cosmetic experience preferred
  • Ability to work in a fast paced environment including evenings and weekends.
  • Professional demeanor and ability to be flexible and handle change in a positive manner