The Estee Lauder Companies On-Call Artist - Victoria - Victoria, BC in Victoria, British Columbia

Title: On-Call Artist - Victoria - Victoria, BC Location: BC-Victoria

On-Call Artist - Victoria - Victoria, BC


You will be considered for the following locations: MAC Mayfair and Hudson's Bay Victoria


Position Summary:


Provide high touch make artistry services to achieve all sales and customer service objectives. The role is responsible for attracting customers and ensuring excellent customer relationship management



Key Responsibilities:



Customer Service (Builds Collaborative Relationships)


·         Uses exceptional artistry and communication skills to provide well-executed and expedient make-up application ensuring that each customer receives a personalized high touch   



·         Educates the customer by teaching them how to execute the desired look


·         Enhances the customer experience by providing information about the latest beauty news and trends


·         Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty


·         Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders


·         Treats others with dignity and respect



Demonstrates Learning Agility


·         Embraces and utilizes all business and education initiatives, programs and tools to personalize service to attract and retain customers


·         Keeps up to date with beauty and fashion news and trends, celebrity product / brand endorsements (beauty bloggers and vloggers, brand e-commerce sites, etc.) to help drive a

          seamless consumer journey across all channels



Strives for Excellence in Execution


·         Follows all operational policies and procedures to ensure that the store / counter achieves organizational and administrative excellence at all times


·         Actively participates in maintaining the work environment (housekeeping duties, re-stocking products, opening and closing duties


·         Follows the time keeping and attendance policy at all times


·         Responds positively to feedback



·         A minimum grade 12 education

·         College degree preferred

·         Cosmetic experience preferred

·         Ability to work in a fast paced environment including evenings and weekends.

·         Professional demeanor and ability to be flexible and handle change in a positive manner