The Estee Lauder Companies CRM Coordinator-MAC in China

CRM Coordinator-MAC

Brand: MAC



  • Implement consumer campaigns and programs as planned with high standard of diligence and excellence, to build brand preference among consumers.

  • Plan and execute CRM campaigns to align with brand calendar.

  • Be responsible for effectively coordinating internal resources and smoothing communication with Sales/Training/Product/Special Event to ensure great execution and result

  • Give clear guidance to agencies and lead agencies for efficient execution

  • Build good relationship with respective key person in key doors, to facilitate the further communication and future campaigns.

  • Make sure the each campaign deliver the brand essence and message, including every detail such as content, materials, etc.

  • On-time feedback for each campaign and design clear report format for tracking purpose.

  • To evaluate the activity result in terms of recruitment, bounce back rate, response rate, ROI, etc.

  • To issue the CRM reports and analyze the result. Share the insights with managers.

  • Work with retailers and other brands, build up cross-industry linkage project to recruit more new customers through retailers and other brands’ database.


  • Making the new door opening plan which includes pre-sale, GWP, event, sampling and advertising. Responsible for the communication with new retailers.

  • Align and build up promotion plan with sales and retailers. Plan different promotion schemes monthly, in line with sales objective.

  • Control and confirm all counters’ sales promotion target and frequency with sales team according to sales target and performance.

  • Deliver regular promotion report and analyze the promotion result by month.

  • Negotiate with retailer, landlord and agency and choose the suitable outdoor advertisement resources to improve brand awareness, help new product launch and increasing counters’ traffic.

  • Submit advertising plan to regional and global team according to the marketing calendar and budget.

  • Key competitor activity monitor and analysis

  • Submit all payment requests in time. Track the balance of spending and budget monthly.



Minimum Education level: Minimum Years of Experience: % Travel Time:

Bachelor Degree 1 10%

Required Language Proficiency: Licenses or Certifications:

Fluent English and Mandarin, both written and spoken

Additional Job Specifications (e.g., physical demands, working conditions, equipment/machinery, specific skills, etc.):

CRM or TMKT experience priority

Skillful in using office software, especially PowerPoint & Excel

Good sense of service and responsibilities

Act collaboratively, good communication and presentation skills

Open-minded, innovative thinker, and be organized

Demonstrated excellence with writing skills

Be accountable for results, strong time management


Describe the primary purpose of this job (i.e., Why does the job exist?).

This section should be a brief summary capturing the overall purpose of the job.

Executing and handling CRM reports, CRM campaigns, promotion plan, outdoor advertising and filed related communication to create excellent consumer experience for achieving business targets.

Job: Marketing

Primary Location: Asia Pacific-China

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 25 % of the Time

Job Number: 170059