The Estee Lauder Companies Education Manager, Clinique, Travel Retail China in China

Education Manager, Clinique, Travel Retail China

Brand: Clinique



  • Responsible for the education and development of field sales employees in demonstrating product knowledge, Clinique Points of Difference, effective selling and delivering Clinique Service As You like It experience on-counter in order to achieve sales objectives.

  • Impart Brand’s concept and philosophy to all sales personnel and store management.

  • Motivate, create enthusiasm and inspire loyalty and commitment to Brand.


1) Education of Consultants and Generic Staff to drive Retail Sales

  • Impart product knowledge, selling and service skills in accordance to the brand’s standards.

  • Localize education programs and inject creativity into programs to ensure that selling techniques are adapted for travel retail environment.

  • Assess the effectiveness of education initiatives and adapt/adjust to improve as needed.

  • Conduct on-counter coaching and where permitted, work in store with Consultants to demonstrate product knowledge and selling techniques.

  • Collaborate with Sales & Education Co-ordinator/Area Sales Manager to identify education needs in order to drive retail sales.

  • Assess strengths and skill gaps in order to develop relevant programs that address those competency gaps.

2) Education Curriculum (Basic Training, Advanced Training, Seasonal Training and Workshops)

  • Ensure the successful implementation of Education curriculum based on the needs of each market in order to achieve desired business results.

  • Conducts seasonal Strategy Seminar to all Consultants and Generic Staff according to marketing calendar.

  • Coordinate with Affiliate Education Managers to include TRD Consultants in their Basic Training. Personally conducts Basic Training when the need arises.

  • Implement Accreditation programs in order to elevate Consultant expertise as needed.

3) Consultant tools/samples

  • Collaborate with Marketing to develop Consultant tools to engage customers more effectively.

  • Effectively manage the inventory of samples needed for Education programs.

4) Promotional and Pre-Event Training

  • Arrange and conduct workshops for all High Profile Promotions and events on-counter.

  • Support all on-counter events by working in-store with Consultants whenever possible.

5) Grooming Standards and Image

  • Ensure Consultants adhere to brand’s image as well as high standard of grooming and hygiene.

  • Maintain brand’s image and identity through correct merchandising and display.

6) Others

  • Assist Area Sales Manager/Regional Directors in either presenting or preparing materials to educate the retailer on brands’ products, business and expectations of sales staff.

  • Assist in presentations, where required, to obtain new businesses, such as Airline presentations.

  • Facilitates Consultant feedback session with Marketing team.

  • Establish and maintain a good working relationship with all Retailers, each Affiliate and the local Brand and Education Managers.

  • Completes requested education-related reports timely.

  • Manage and administer education budget and allocations for programs delivered to Consultants and Generic Staff.

  • Organise Consultant Conference and Counter Manager Conference.



  • Experienced Education Manager, preferably within the beauty industry

  • Excellent communication skills, both written and oral (English and Chinese)

  • Willingness to travel (60%)

  • Strong presentation skills

  • Self-starter and have the ability to influence and motivate others

  • Flexible with high energ

Job: Education / Training

Primary Location: Asia Pacific-China

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 50 % of the Time

Job Number: 163092