The Estee Lauder Companies Trainer, La Mer, Travel Retail China in China

Trainer, La Mer, Travel Retail China

Brand: La Mer


  • Conduct basic training, seasonal training for all La Mer Experts.

  • Conduct on-going coaching sessions at counter in order to reinforce classroom teaching and to assist in observing and adapting trainings to meet evolving consumer needs.

  • Assisting, as required with events, seasonal training and/or education conference, including set up, presentations and breakdowns.

  • Discuss education objectives with Account Coordinator/Area Sales Manager to identify training needs. Work closely with Regional Education Manager to ensure that all objectives are in keeping with brand education strategy and guidelines.

  • Localize education programs to ensure that selling techniques and service ritual are adapted to travel retail environment and to the needs of the Chinese consumer.

  • Conduct brand and seasonal training for generic staffs, twice a year upon approval from retailers. This can be more frequent if need be.

  • Assist in providing information resource and feedback to the team in terms of the building of the knowledge content on the Chinese Travelling Consumer (CTC).

  • Administratively:

  • Ensure adequate supply of uniforms for all La Mer Experts.

  • Ensure La Mer Experts adhere to brand’s image - maintaining the standard of grooming and hygiene.

  • Prepare and adhere to the training expense budget.

  • Create and maintain an atmosphere of open and positive communication at all times.


  • Experienced trainer, preferably within the cosmetics industry

  • Excellent communication skills, both written and oral – English and Mandarin

  • University graduates are preferred.

  • Willingness to travel and able to work long hours when necessary.

  • Understanding of effective sales techniques and customer service

  • Ability to inspire, motivate and coach people

  • Diplomacy and patience

  • Team player and willingness to learn

  • Advanced Outlook, Word, Excel and Powerpoint skills.

Job: Education / Training

Primary Location: Asia Pacific-China

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 161530