The Estee Lauder Companies Senior Quality Assurance Manager in Japan

Senior Quality Assurance Manager

Brand: Estée Lauder Companies Corporate Departments



Lead the team to assure and improve the quality of

imported products and components by incoming inspection and close collaboration

with manufacturing plants. Minimize business interruption and loss due to

quality troubles by swift communication, decisions and actions. Pursue business contribution beyond

the team and the division with excellent leadership and ownership. Manage DC

labeling operations as a GMP responsible person against Pharmaceutical Affairs



Always seek

for the improvement opportunities of operation processes and take actions on

both efficiency and effectiveness. Build

collaborative relationships with internal and external business partners to

achieve goals. Develop the people and drive

“learning & proposal” mindset in the team.


  • Develop and executethe operation plan according to global QA strategies including people developmenton skills and comptencies.

  • Monitor KQIs (cycletime, product rejection rate, etc.) and improve opertional efficiencieswhile maintaininig effectiveness.

  • Enhancecommunications with internal/external business partners and leadcross-functional discussions and meetings.


  • Conductproduct/component inspection of at least one brand, maintain records andretain samples.

  • Report quality troublesto the superviser, global/region QA, manufacturing plants and the otherteams concerned.

  • Conduct trouble shooting and take corrective actions incooperation with manufacturing plants.

  • Handle consumer complaints against imported products.

  • Ensure timely quality information sharing specificallywith Brand teams.

  • Periodically reviewand improve Japan GMP for the product storage, the labeling and cullingoperations.

  • Support issue working team by collecting/providingquality information against product issues.

  • Support SAP processimprovement, specifically on incoming inspection of imported products.


  • Leadproactive risk management on quality and commercialize new productssmoothly.


  • BS Degree orequivalent in science or engineering (chemistry or pharmacy preferred)

  • More than 10 yearexperience in QA in consumer goods business and more than 5 yearexperience in team/people management.

  • Knowledge in cosmeticproducts, quality management system, Pharmaceutical Affiars Law.

  • Knowledge in cGMPrequirements of US FDA and process validation is preferred

  • Hands-on experiencein supplier quality management/development is preferred.

  • Excellentcommunication with internal and external business partners both inJapanese and English.

  • Computer literatewith good working knowledge of Microsoft products. SAP experience ispreferred.

  • Experience in theparticipation in cross-functional projects.

  • Good in the followingskills: dealing with ambiguity, conflict management, negotiation, timelydecision making, managing diversity, problem solving, logical thinking,presentation

Job: Quality Assurance

Primary Location: Asia Pacific-Japan

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 5 % of the Time

Job Number: 160608