The Estee Lauder Companies Training Manager, Darphin in Taiwan

Training Manager, Darphin

Brand: Darphin


Principal Objectives

Prepare, conduct, and monitor training to ensure quality performance of Beauty Advisors to drive retail sales productivity.


  • Ensures Customer and Market Growth

● Partner with Brand Manager, Sales and Marketing to develop strategies to achieve the annual retail sales plan.

● Conduct all education of BAs, including basic training in product knowledge and work system requirements; new product launches; and all other refresher, intermediate, and advanced training courses

● Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products.

  • Manages Operational Effectiveness

● Prepare and present all Training Programs incorporating the principles of adult learning techniques (fun, inspirational and results oriented.)

● Develop, reconcile and manage the Education Budget.

  • Improves Business Processes

● Conduct on-going assessment of Business / Counter Managers / Consultants skills and training needs.

● Evaluate International Education programs and elicit feedback from field to customize / develop Local Education Programs met local market specific needs.

  • Leads and Develops People

● Evaluate performance of BAs, working in field to ensure high standards of knowledge and performance, assist them in identifying existing weakness and problem areas, and to help them make improvements.

● Work with the Sales Manager to develop specific action plans to develop the competencies of each BA.


  1. Education: University graduate or above.

  2. Work Experience:5years of relevant work experience preferred.

  3. Professional Skills:

  • Strong coaching, teaching and development skills.

  • Strong presentation skills. Ability to deliver clear, concise and compelling messages.

  • Encourages candid feedback, new perspectives, continuous learning, and self-development.

  • Experience with salon channel or candidate with aromotherapy certification is a plus.

  1. Language: English written and spoken fluently

  2. Personal competencies:

  • Strong will power; open minded

  • Self motivator who can work idependently

  • Have a view for the quality of beauty

  • Strong business sense and analyzing capability

Job: Education / Training

Primary Location: Asia Pacific-Taiwan

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 5 % of the Time

Job Number: 163191