The Estee Lauder Companies Training Manager MAC Taiwan in Taiwan
Training Manager MAC Taiwan
- Ensure educational objectives of Artist Training are met
Facilitating all of the core training modules for internal employees including Basic Training, M∙A∙C Update, and Creative Workshops.
Conducting In Store Support to develop the makeup artistry, product knowledge and customer service skills of M∙A∙C Artists.
Organizing a monthly schedule that provides for the efficient facilitation of core training modules, meetings, In Store Support with M* A* C Artists, etc. which reflect consistent, regular rotation among locations.
Maintaining regional sets of training equipment.
Assessing and communicating the effectiveness of training initiatives to the RT
Identify and communicate local training needs/opportunity to regional AT&D.
Attending and participating in various developmental trainings (e.g. Train the Trainer, Trainer Academy, regional meetings).2. Enhance the skill level of M* A* C Artists
Observing and modifying, if necessary, make-up art abilities and customer service skills.
Overseeing and conducting Skills Certification for M∙A∙C Retail Employees.
Evaluating training needs and conducting Creative Workshops and In Store Support based on business needs.3. Provide Retail Employee support
Making regular visits to counters and working alongside M* A* C Artists.
Setting an example of professionalism and excellent customer service.
Answering questions pertaining to customer service, makeup artistry and product knowledge while at counters.
Identifying training needs of M∙A∙C Artists with MRO, Retail Managers and meeting those needs through In Store Support, Creative Workshops, etc..
Attending monthly staff meetings and participating by presenting independent ideas and concepts, discussing departmental developments and coaching and supporting others.
Communicating with Retail Manager, MRO, Senior Trainer and RDAT regarding staff performance, ability, and morale.
Participating in Retail and Special Events, as required.4. Employee Management and Development
Helping MRO recruit, interview and hire the best Resident Trainers to meet M* A* C Customer service standards
Helping complete Resident Trainer job orientation and provide thorough training in AT&D policies, practices and standards.
Observing Resident Trainers delivering core trainings to help identify and help develop Resident Trainers’ facilitation skills, product knowledge, service/communication and artistic skills.
Providing clear, constructive feedback on a regular basis to Resident Trainers on their job performance.
Overseeing the schedule of the Resident Trainer(s) in collaboration with the MRO and RM.
Helping provide an atmosphere that motivates, encourages and challenges Resident Trainers to achieve excellence.
Encouraging and facilitating and environment that encourages the open exchange of ideas.
Assisting in implementing measures to reduce and minimize staff turnover.
Recommending employees for promotion.
Helping monitor and recommend action to correct poor performance according to M* A* C progressive discipline policies.
Ensuring consistent and proper communication both internally and externally.
Helping ensure all relevant human resources records are kept updated and confidential.
Completing interim and annual performance reviews for Resident Trainers.
Recommending, and assisting as required, training employee termination (subject to approval of the MRO and RT).
Assisting in ensuring the store environment is safe and that work practices are safe.5. Financial Accountabilities
Ensuring the timely submission and accuracy of credit card statements, expense reports and company-owned asset forms.
Assisting in reviewing and tracking expenditures in accordance with departmental/regional budgets.
Helping ensure training premises are maintained, clean, functional and properly equipped.
Helping maintain security and control of training equipment materials within the training premises
Adhere to and provide the example for M
C policies regarding customer service expectations, dress code and M
C’s professional standards.
University graduate or above.
At least 3 years of perople management experience required.
At least 10 years relevant training experience required.
-Train and coach new and existing employees and customers Skills
-Demonstrate ability to develop creative, challenging informative and fun ways to deliver training and educational information.
-Clearly communicate expectations and direction
-Adapt communication style in a persuasive and engaging manner to audience and objective
-Presence and maturity/Sensitivity to changing context
Fluency in both English and Chinese
Proven exceptional ability in make-up application, organizational skills, customer service, public speaking and instructional training. Must be versatile.
Proven ability to provide guidance, instruction and product knowledge and training.
High Touch Leadership
Align and Engage the Team in the Vision
Embrace and Initiate Change
Develop Talent and Capabilities
Energize and Enable Others
Build Collaborative Relationships
Demonstrate Learning Agility
Drive Creativity and Innovation
Strive for Excellence in Execution
Job: Education / Training
Primary Location: Asia Pacific-Taiwan
Job Type: Standard
Shift: 1st (Day) Shift
Travel: Yes, 5 % of the Time
Job Number: 160254