The Estee Lauder Companies MAC Artists - MAC Devonshire (Opening: January 2017)- Windsor, Ontario in Windsor, Ontario

Title: MAC Artists - MAC Devonshire (Opening: January 2017)- Windsor, Ontario Location: ON-Windsor

Position Summary:

 

Provide high touch make artistry services to achieve all sales and customer service objectives. The role is responsible for attracting customers and ensuring excellent customer relationship management.

 

 

Key Responsibilities:

 

Customer Service (Builds Collaborative Relationships) 

·         Uses exceptional artistry and communication skills to provide well-executed and expedient make-up application ensuring that each customer receives a personalized high touch experience

·         Educates the customer by teaching them how to execute the desired look

·         Enhances the customer experience by providing information about the latest beauty news and trends

·         Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty

·         Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders

·         Treats others with dignity and respect

 

Demonstrates Learning Agility

·         Embraces and utilizes all business and education initiatives, programs and tools to personalize service to attract and retain customers

·         Keeps up to date with beauty and fashion news and trends, celebrity product / brand endorsements (beauty bloggers and vloggers, brand e-commerce sites, etc.) to help drive a seamless consumer journey across all channels

 

Strives for Excellence in Execution 

·         Follows all operational policies and procedures to ensure that the store / counter achieves organizational and administrative excellence at all times

·         Actively participates in maintaining the work environment (housekeeping duties, re-stocking products, opening and closing duties)

·         Follows the time keeping and attendance policy at all times

·         Responds positively to feedback

 

Qualifications:

·         A minimum grade 12 education

·         College degree preferred

·         Cosmetic experience preferred

·         Ability to work in a fast paced environment including evenings and weekends.

·         Professional demeanor and ability to be flexible and handle change in a positive manner