The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.
The Estee Lauder Companies AV -Retail Education Specialist - Boston, MA in Boston, Massachusetts
AV -Retail Education Specialist - Boston, MA
Brand: Estée Lauder - Brand
This position delivers engaging retail sales and service training to drive achievement of sales goals, service goals and retail benchmarks across channels.
Deliver engaging retail sales and service training to individuals responsible for sales results across channels, including free-standing stores, department stores, Institutes and salons.
Lead and facilitate in-store and in-salon training modules on product knowledge, service behaviors and selling skills
Actively coach retail and salon team members on expected service and sales behaviors on the sales and salon floor (show & repeat)
Provide training and education to deliver established sales and education goals for the region
Responsible for ownership and animation of the store/salon retail merchandising
Assess and evaluate results of training and coaching and create plans to drive sales and continuously improve results
Maintain excellent partnership and coordination with retail and salon sales teams within the territory
Identify top performing stores and salons and share best practices from those locations across territory and with management
Participate on education conference calls within region to engage network in ongoing communication and sharing of best practices
The High-Touch Leadership Competencies provide the framework to build and grow the skills, knowledge, and behaviors in each employee to lead from every chair. Everyone is expected to lead in every position. All of the High-Touch Leadership Competencies are important to success. However, in each position there are three competencies that are imperative for job success.
- Aligns and Engages the Team in the Vision: Provides clarity to each team member on their role in achieving
the vision, strategy, and goals.
- Develops Talent and Capabilities: Identifies and cultivates essential skills and attributes to maximize
individual contribution and engagement.
Energizes and Enables Others: Ignites passion and releases potential to drive success.
Strives for Excellence in Execution: Proactively seeks ways to improve personal and organizational
effectiveness to meet current and future business needs. Learns equally from successes and failures.
Minimum Education level: High school diploma or equivalent
Minimum Years of Experience: 3 years experience including previous experience training in a retail environment
% Travel Time: 75%
Required Language Proficiency: English
Licenses or Certifications:
Additional Job Specifications (e.g., physical demands, working conditions, equipment/machinery, specific skills, etc.):
Demonstrated ability to deliver retail training/education plans that drive sales results to a diverse audience
Exceptional verbal and written communication skills
Exceptional presentation skills including the ability to present to large audiences
Strong knowledge and experience within a retail environment
An entrepreneurial spirit including the ability to make decisions as if the business were one’s own
Must possess a valid driver's license and proof of vehicle insurance
Ability to travel, lift up to 30 pounds on an occasional basis and transport own luggage while traveling
Job: Education / Training
Primary Location: Americas-US-MA-Boston
Job Type: Standard
Shift: 1st (Day) Shift
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Job Number: 1821842