The Estee Lauder Companies Jo Malone Stylist, 124 V&A FSS in Cape Town, South Africa

Jo Malone Stylist, 124 V&A FSS

Brand: Jo Malone London


Position Summary:

  • Understand individual sales and service goals and those of the Boutique and work towards fulfilling these objectives by providing outstanding customer service to each customer.

Key Roles & Responsibilities:

  • Sell product range and achieve retail sales targets set

  • Achieve Items Per Transaction / ARS and mix of business goals set

  • Provide Jo Malone service experience to all customers and achieve service targets

  • Ensure team executes the Jo Malone service experience with every customer

  • Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times

  • Execute events according to the events guidelines

  • Maintain the Jo Malone image at the counter by cleaning counters, tester stands and displays

  • Merchandising of counter and displays

  • Duties specified by Boutique Manager or National Sales Manager

  • Ensure high standards of grooming, merchandising housekeeping and use of Jo Malone hygiene

  • Assist with ensuring adequate stock levels on the shop floor and stock rotation.

  • Ensure that the stock room is kept tidy and highlight any discrepancies or issues.

  • Undertake specific tasks as given by the Boutique Manager including administrative paperwork

  • Work in conjunction with team members and Boutique Manager to ensure efficient running of the Boutique

  • Maintain personal grooming to the standards as set by the Company - Only Jo Malone fragrance products are to be used during working hours.



  • Grade 12

  • Retail Cosmetics Experience

  • Ability to work retail hours

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-ZA-WC-Cape Town

Job Type: Standard

Schedule: Part-time

Shift: Variable

Job Number: 192689

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.