The Estee Lauder Companies Aveda - Blow Dry Bar Stylist - John Lewis Cheltenham - Part Time /Various Hours, Permanent in Cheltenham, United Kingdom
Aveda - Blow Dry Bar Stylist - John Lewis Cheltenham - Part Time /Various Hours, Permanent
Purpose of the role:
To promote the sale of Aveda products at an assigned retail store.
To manage the bookings for the Blow Dry Bar, and deliver Blow Dry Bar services.
Demonstration of products and delivering the brand story and heritage to customers
To promote and maintain the Aveda image and brand pillars and Mission.
SELL AVEDA PRODUCTS
Achieve required retail sales targets set by the Company
Offer every customer a Pure Privilege application form and Loyalty card
Maintain awareness of competitor prices and activity
Be knowledgeable about all Aveda retail domains in order to assist guests in the salon and on the retail floor.
Hair station and equipment to be maintained in accordance with Aveda’s hygiene, visual and maintenance standards.
Demonstrate flexibility to work shifts, including weekends and bank holidays in line with needs of the business.
Blow Dry Bar
Recruit and secure bookings for services
Deliver Aveda Blow Dry Bar services
To achieve all Blow Dry Targets for services and retail as agreed with manager
Deliver a consistently high quality of technical/creative and customer service
Ensure that all guests receive Aveda Sensory Experiences during their appointment.
DELIVER EXCELLENT CUSTOMER SERVICE
Learn and understand the Aveda mission and philosophy
Give prompt, polite and efficient service at all times
Adhere to the Aveda service standards at all times
Offer Comforting Tea and an Aveda Experience to all customers
Complete Customer Service CRM details when appropriate
Create and maintain excellent working relationships with colleagues in own department, retail advisors and store and Aveda Management
Maintain high standard of personal grooming as required by the Company
Portray company image by correct usage of current hair care, skincare, colour and fragrance
Be aware of Salon’s financial goals and performance against target
Encourage clients to book further appointments
Look at ways to actively increase your client base
Proven hair styling experience ,in particular blow drying.
Previous Customer Service Experience
Passion & key interest in hair care and styling
Estee Lauder Companies is an equal opportunities employer.
We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Cheltenham
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 188553
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.