The Estee Lauder Companies Aveda - Blow Dry Bar Stylist - John Lewis Cheltenham - Part Time /Various Hours, Permanent in Cheltenham, United Kingdom

Aveda - Blow Dry Bar Stylist - John Lewis Cheltenham - Part Time /Various Hours, Permanent

Brand: Aveda

Description

Purpose of the role:

  • To promote the sale of Aveda products at an assigned retail store.

  • To manage the bookings for the Blow Dry Bar, and deliver Blow Dry Bar services.

  • Demonstration of products and delivering the brand story and heritage to customers

  • To promote and maintain the Aveda image and brand pillars and Mission.

SELL AVEDA PRODUCTS

  • Achieve required retail sales targets set by the Company

  • Offer every customer a Pure Privilege application form and Loyalty card

  • Maintain awareness of competitor prices and activity

  • Be knowledgeable about all Aveda retail domains in order to assist guests in the salon and on the retail floor.

  • Hair station and equipment to be maintained in accordance with Aveda’s hygiene, visual and maintenance standards.

  • Demonstrate flexibility to work shifts, including weekends and bank holidays in line with needs of the business.

Blow Dry Bar

  • Recruit and secure bookings for services

  • Deliver Aveda Blow Dry Bar services

  • To achieve all Blow Dry Targets for services and retail as agreed with manager

  • Deliver a consistently high quality of technical/creative and customer service

  • Ensure that all guests receive Aveda Sensory Experiences during their appointment.

DELIVER EXCELLENT CUSTOMER SERVICE

  • Learn and understand the Aveda mission and philosophy

  • Give prompt, polite and efficient service at all times

  • Adhere to the Aveda service standards at all times

  • Offer Comforting Tea and an Aveda Experience to all customers

  • Complete Customer Service CRM details when appropriate

  • Create and maintain excellent working relationships with colleagues in own department, retail advisors and store and Aveda Management

PERSONAL GROOMING

  • Maintain high standard of personal grooming as required by the Company

  • Portray company image by correct usage of current hair care, skincare, colour and fragrance

BUSINESS AWARENESS

  • Be aware of Salon’s financial goals and performance against target

  • Encourage clients to book further appointments

  • Look at ways to actively increase your client base

Qualifications

  • Proven hair styling experience ,in particular blow drying.

  • Previous Customer Service Experience

  • Passion & key interest in hair care and styling

Estee Lauder Companies is an equal opportunities employer.

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-Cheltenham

Job Type: Standard

Schedule: Part-time

Shift: 1st (Day) Shift

Job Number: 188553

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.