The Estee Lauder Companies Retail Education Specialist - Chicago in Chicago, United States

Retail Education Specialist - Chicago

Brand: Aveda


This position delivers engaging retail sales and service training to drive achievement of sales goals, service goals and retail benchmarks across channels.

-Deliver engaging retail sales and service training to individuals responsible for sales results across channels, including free-standing stores, department stores, Institutes and salons.

-Lead and facilitate in-store and in-salon training modules on product knowledge, service behaviors and selling skills

-Actively coach retail and salon team members on expected service and sales behaviors on the sales and salon floor (show & repeat)

-Provide training and education to deliver established sales and education goals for the region

-Responsible for ownership and animation of the store/salon retail merchandising

-Assess and evaluate results of training and coaching and create plans to drive sales and continuously improve results

-Maintain excellent partnership and coordination with retail and salon sales teams within the territory

-Identify top performing stores and salons and share best practices from those locations across territory and with management

-Participate on education conference calls within region to engage network in ongoing communication and sharing of best practices


-High school diploma or equivalent

-3 years experience including previous experience training in a retail environment

-75% travel time

-Demonstrated ability to deliver retail training/education plans that drive sales results to a diverse audience

-Exceptional verbal and written communication skills

-Exceptional presentation skills including the ability to present to large audiences

-Strong knowledge and experience within a retail environment

-An entrepreneurial spirit including the ability to make decisions as if the business were one’s own

-Must possess a valid driver's license and proof of vehicle insurance

-Ability to travel, lift up to 30 pounds on an occasional basis and transport own luggage while traveling

Job: Education / Training

Primary Location: Americas-US-ILS-Chicago

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 187713