The Estee Lauder Companies EMEA Applications Support Manager in Fareham, United Kingdom

EMEA Applications Support Manager

Brand: Estée Lauder Companies


Job Purpose

To operationally manage the applications deployed into the EMEA region for retail stores including maintenance and support in a multi-vendor environment

Key Accountabilities & Responsibilities:

  • Operational accountability for all applications deployed

  • Work as part of a global application environment for global apps such as Oracle

  • Alignment with the Service Transition process for new applications coming into the team

  • Ownership of support contracts and managed service agreements for applications

  • Ensures vendors are accountable and delivering against commitments

  • Effectively applies our methodology

  • Manages engagement reviews

  • Minimizes our exposure and risk on regarding applications through roadmaps and retirement process

  • Manage interdependencies (internal & external)

  • Ensures process and support documents are complete, current, and stored appropriately

  • Align applications with GIS strategy where possible for application deployment


Essential Job Qualities

  • End to End application delivery experience from concept through to deployment and BAU.

  • Experience of managing relationships and deliverables in a multi-vendor service migration project

  • Experience of having worked for a similar large scale organization in a highly matrix managed environment

  • Excellent communication and stakeholder management skills

  • Methodical in approach

  • ITIL certification (desirable)

Essential Personal Qualities

  • Accountable for results, accepts responsibility and delegates confidently.

  • Strong people management skills, can manage, encourage and recognise team members.

  • Commercially astute, trusted by senior business stakeholders

  • Highly driven with the ability to thrive and succeed under pressure.

  • Must display advanced communication and negotiation skills. Effectively managing conflict where necessary as well as showing an appreciation of the less tangible issues e.g. emotional and political sensitivities within the organisation.

  • Inquisitive and tenacious to root out and resolve issues and potential problems before they become risks to overall programme progress.

Job: Information Technology

Primary Location: Europe, Middle East, Africa-GB-ENG-Fareham

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 181355