The Estee Lauder Companies EMEA Applications Support Manager in Fareham, United Kingdom
EMEA Applications Support Manager
Brand: Estée Lauder Companies
To operationally manage the applications deployed into the EMEA region for retail stores including maintenance and support in a multi-vendor environment
Key Accountabilities & Responsibilities:
Operational accountability for all applications deployed
Work as part of a global application environment for global apps such as Oracle
Alignment with the Service Transition process for new applications coming into the team
Ownership of support contracts and managed service agreements for applications
Ensures vendors are accountable and delivering against commitments
Effectively applies our methodology
Manages engagement reviews
Minimizes our exposure and risk on regarding applications through roadmaps and retirement process
Manage interdependencies (internal & external)
Ensures process and support documents are complete, current, and stored appropriately
Align applications with GIS strategy where possible for application deployment
Essential Job Qualities
End to End application delivery experience from concept through to deployment and BAU.
Experience of managing relationships and deliverables in a multi-vendor service migration project
Experience of having worked for a similar large scale organization in a highly matrix managed environment
Excellent communication and stakeholder management skills
Methodical in approach
ITIL certification (desirable)
Essential Personal Qualities
Accountable for results, accepts responsibility and delegates confidently.
Strong people management skills, can manage, encourage and recognise team members.
Commercially astute, trusted by senior business stakeholders
Highly driven with the ability to thrive and succeed under pressure.
Must display advanced communication and negotiation skills. Effectively managing conflict where necessary as well as showing an appreciation of the less tangible issues e.g. emotional and political sensitivities within the organisation.
Inquisitive and tenacious to root out and resolve issues and potential problems before they become risks to overall programme progress.
Job: Information Technology
Primary Location: Europe, Middle East, Africa-GB-ENG-Fareham
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 181355