The Estee Lauder Companies HR Employee Services Represenative (Polish Speaker) - Maternity Cover in Fareham, United Kingdom
HR Employee Services Represenative (Polish Speaker) - Maternity Cover
Brand: Estée Lauder Companies
This position is the first point of contact responsible for the resolution of employee and manager enquiries and requests that are escalated via phone, email, the HR portal, or other access channels. It provides exceptional customer service to Employee Services customers, inputs data and ensures data integrity. Leveraging tools such as case management tools to respond to and track employee and manager enquiries thus providing data and information as to the effectiveness of the HR organization. Through their actions the representative drives Employee (customer) satisfaction.
Key point of contact for Poland employees and HR. Acts as the first point of contact responsible for the accurate resolution of employee and manager enquiries and requests that are escalated via phone, email, the HR portal, or other access channels.
Responsible to ensure all required ‘hire to retire’ processes, including employment contract offer packages, employment letters, forms etc, are created and delivered according to set standards. Responsibility includes follow-up with employees, managers and HR to ensure prompt return of forms/letters as required.
Responsible for maintenance of accurate and updated employee files.
Helps customers navigate through the self -service materials and functionality.
Seeks rapid and efficient resolution of 'How To' questions using scripts, FAQ's, and desk top procedures without deviation, promptly resolving upon first call/contact.
Inputs data and ensures data integrity, including performing regular audits and participating in external audits as required.
Understands scope of services and escalates items to others as defined. Investigates requests which cannot be resolved by analyzing the nature of the request and routing to appropriate HR representative for support.
Logs all calls, emails, PUI entry, Workflow approvals and other inquiries on the case management system. Updates other systems as needed.
Uses professional and customer-focused approach to handle customer enquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Ensures quality customer experience by communicating empathy to de-escalate difficult situations.
Demonstrates excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.
Uses excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone.
Advanced or Fluent language skills – Polish and English
Certificate in HR Management an asset
HR, customer service and data entry experience
Excellent customer service focus and manner
Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work
Excellent verbal and written communication skills
Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives
Ability to solve problems in a timely manner and take initiative to make processes and programs better
Ability to learn new systems
Experience in Excel and Word and strong working knowledge of Oracle HRIS system preferred.
Excellent organizational skills
Ability to handle multiple requests in a timely manner
General analytical and problem solving skills
Strong interpersonal and listening skills
Ability to handle confidential information
Ability to identify when data-related issues need to be escalated
Ability to work with diverse people
Ability to maintain objectivity under pressure
Job: Human Resources
Primary Location: Europe, Middle East, Africa-GB-ENG-Fareham
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 188884