The Estee Lauder Companies Regional Applications Lead in Fareham, United Kingdom

Regional Applications Lead

Brand: Estée Lauder Companies Corporate Departments

Description

Play in regional strategic leadership position to provide strategic direction, lead a team of Application Maintenance/Technical Development to build & maintain the Application Maintenance/Technical Development capability to support the large numbers of legacy systems/applications for local or UK region.

To define role of applications team with view to organize team to effectively and efficiently respond to the UK business needs leveraging the Global Applications portfolio if it fits or create regional applications that reduce system TCO for UK.

Create applications roadmap and lifecycle for each area of business and align with function leads such as Retail, CRM, Online, etc.

Take on responsibility of integrating all applications related teams to ensure a cohesive delivery of all applications and integration points in a configurable manner to support faster speed to market solutions delivery.

Develop the operations support and maintenance of applications vs applications projects.

Build team engagement and alignment with core team and extended team to ensure clarity of roles and responsibilities that drive enhance regional delivery but local operations support.

JOB RESPONSIBILITIES:

  • Play a regional lead role in Application Maintenance and Development team and interact closely with all levels of management including global, regional, local IT leaders to ensure a high standard of service delivery and maintain the cost excellence/efficiency to internal customers

  • Drive & ensure all implementations are complied with global standard but also cater the local needs/requirements for implementation.

  • Plan, design and manage the Application Maintenance and Development Services (PS and TCC) teams in UK region

  • Manage the transition of Production Support from current GIS team to dedicated Production Support team incl. preparation and managing of the needed knowledge transfer, defining and implementing support processes etc.

  • Increase productivity of the PS team also by further reducing the number of resources

  • Lead, drive & professionalize the Retail Support and Production Support activities in the region

  • Build and maintain strong relationships with management and staff. Assess, develop and mentor staff and the ability to grow and equip with new technology capability and provide recommendation/solutions on Applications.

  • Manages and leads the relevant functions to effectively deliver, test and implement applications development, enhancement, and configuration and maintenance projects. The position will have 3-5 direct reports, other reports are to organize as ‘managed services.

  • Act as the IT Applications Lead for all UK sites and the involved local Applications teams

  • Strong business process knowledge of a retail environment, including supply chain, Finance functions

Qualifications

  • Knowledge of ITLT best practice within System Development lifecycle, release & deployment management, problem management, service catalog management and other key processes is preferable.

  • Knowledge of DevOps and related tools such as JIRA and ConnectALL with Design Thinking approach to platform and product lifecycle in support of Agile development and deployment

  • Understanding TOGAF and ITAF and how applications strategy to support it

  • Ability to set priorities and meet deadlines; ability to make decisions with limited information.

  • Excellent English written and oral communication skills

  • Demonstrable experience in the preparation of project plans and estimates.

  • Good interpersonal skills

  • Strong verbal and written communication skills are a must

  • A proven success regional people manager able to create a team

  • Experience in setting up and managing support organizations and SLA's or comparable experience

  • Experience in growing organization units and productivity improvement

  • Experience in off shoring and outsourcing solutions

  • Project Management, Execution and budget management skills

  • Strong communication skills

  • Experience with a broad range of IT corporate, retail, supply chain & Finance applications/solutions

Job: Information Technology / GIS

Primary Location: Europe, Middle East, Africa-GB-ENG-Fareham

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 185664