The Estee Lauder Companies Retail IT Support Administrator (Consumer Facing Support Administrator) in Fareham, United Kingdom

Retail IT Support Administrator (Consumer Facing Support Administrator)

Brand: Estée Lauder Companies


The Consumer Facing Support Administrator will be part of the Interconnected Retail Deployment Team (UK IT) and will be working in a highly dynamic, fast changing and fluid working environment. The position will be responsible for providing admin support to the Consumer Facing Deployment Team Lead along with looking after their own brands for the IT deployment. The role works closely with 3 rd party engineers and Brands to make sure that our IT is installed into new retail stores.


  • Liaising with various 3 rd party suppliers to order new telephone lines, IT licences, data cabling, stock and costing.

  • Liaising with ELC Brands to meet their needs for Retail IT deployments.

  • Requesting various new system set ups using portals for new store openings

  • Liaising with retail stores and 3 rd party suppliers to meet tight deadlines

  • Scheduling store installations, removals and moves with 3 rd party engineers

  • Liaising closely with network providers.

  • Ordering, stock management and sending all IT Kit for new Retail stores

  • Purchase orders, invoicing and monthly cross charging

  • Creating bi-weekly retail systems dashboards

  • Managing and ensuring Spreadsheets are fully up to date with latest information

  • Liaising with Retail IT help desk to pass on information

  • Configuring, retiring and updating iPads using Mobile Iron

  • Attending Regular conference calls with various teams, brands and suppliers


  • Previous experience in an administration role essential.

  • Basic knowledge and understanding of Retail Systems

  • Knowledge of Microsoft Operating Systems and Office 2010 packages especially Excel

  • iPad configuration and understanding essential.

  • Ability to schedule own workload prioritizing to meet the business needs

  • Capable of working on own initiative, with a proactive and organised approach

  • Adapt to a varying role and be flexible in working style

  • Good communication skills and an excellent telephone manner

  • Attention to detail is vital

  • Demonstrate a support focused attitude

  • Excellent interpersonal and team skills

Job: Information Technology

Primary Location: Europe, Middle East, Africa-GB-ENG-Fareham

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 189081