The Estee Lauder Companies Managers - MAC Gatineau - Gatineau, QC in Gatineau, Quebec

Title: Managers - MAC Gatineau - Gatineau, QC Location: QC-Gatineau

Position Summary:

Responsible for the overall operation of their Store / Counter comprising business planning, leadership and development and operational excellence.

Key Responsibilities:

Business Planning (Executes with Excellence and Demonstrates Learning Agility)

  • Creates and implements a flexible business plan to achieve all sales and customer services targets leveraging and incorporating: all Brand sales, marketing, education, CRM, Visual Merchandising assets, tools and resources

  • Utilizes local insights (consumer transactions/demographic profiles, competitor activity) to drive granular growth through local relevance

  • Superior knowledge of latest beauty, lifestyle and consumer shopping trends (both brick and mortar and online) to deliver a high touch consumer journey across all channels

  • Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty

  • Identifying merchandise assortment opportunities and issues

  • The creation of impactful on-counter animation on an ongoing basis to create excitement and attract new customers

  • Effective target setting, tracking performance against target throughout the day, week and month to ensure a timely action plan to address any sales deficit

  • Optimizes staff scheduling in line with fluctuating customer traffic ensuring relevance to local consumer base

  • Collaborates with other departments in the department store or for freestanding stores other local stores / businesses (fashion, bridal, non-competing sister brands) to recruit new customers

  • Collaborates with corporate business partners ( Field Executives, Head Office) to ensure regular business updates

Leadership and Development (Develops Talent & Capabilities, Aligns & Engages the Team in the Vision)

  • Recruits new team members with the skills and behaviors required to achieve sales and customer service targets

  • Manages time effectively, establishes priorities and delegates effectively to meet goals and objectives

  • Sets clear accountabilities for Store / Counter Management Team to ensure alignment on how the management team will work together to lead and develop the team

  • Conducts regular formal / informal meetings with each team member to discuss and provide coaching on performance goals, opportunities, challenges and development needs

  • Plans and executes daily, weekly and monthly briefings with the team to cover brand updates, performance to goals, consumer insights, competitor activity, beauty industry trends and news

  • Recognizes and celebrates success

  • Creates and maintains an environment of open and positive communication, professionalism and creativity at all times

  • Performs thorough and timely staff reviews and initiates increases, promotions, disciplinary action and terminations, as directed, with Field Executive and Human Resources approval

  • Adopts an open and honest approach emphasizing fairness and integrity

Operations (Executes with Excellence)

  • Completes all store/counter HR administration and sales reporting on time and to a high standard

  • Communicates all schedules on a timely basis

  • Ensures compliance with attendance and timekeeping, grooming and merchandising standards

  • Prepares, coordinates and ensures a complete and accurate physical inventory as required

  • Executes all visual merchandising updates to align with the marketing calendar, window changes, primary/secondary table set-ups, new launch displays, signage placement etc.

Customer Service (Builds Collaborative Relationships)

  • Ensures that each customer receives a personalized high touch experience

  • Resolves internal and external Customer issues and requests, in an efficient and timely manner

  • Ensures that the store / mall management team are aligned and engaged in the brand’s strategy and key business focuses/events

  • Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders

  • Treats others with dignity and respect.


  • A minimum grade 12 education

  • College degree preferred

  • Cosmetic experience preferred

  • Ability to work in a fast paced environment including evenings and weekends.

  • Professional demeanor and ability to be flexible and handle change in a positive manner

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.