The Estee Lauder Companies Estée Lauder - Education Ambassador - Gatwick North - 37.5 Hours/5 Days (Various) - Full-Time, Permanent in Gatwick, United Kingdom
Estée Lauder - Education Ambassador - Gatwick North - 37.5 Hours/5 Days (Various) - Full-Time, Permanent
Brand: Estée Lauder - Brand
The Resident Education Ambassador leads by example, performing the duties of an Estée Lauder Beauty Advisor and is dedicated to the development of the Beauty Advisors skills, product knowledge and service levels. They help support the business & retail needs through the successful implementation of education strategies.
Work as an Estée Lauder Beauty Advisor across both the South and North terminal within Gatwick Airport to achieve sales targets.
Work closely with the Counter Managers of Gatwick to develop an action plan to support the team to achieve required retail sales targets and goals set by the Company as communicated by the Account Coordinator. Analyze monthly sales reports and identify coaching opportunities.
Lead by example, demonstrating a high level of professionalism and excellent customer service whilst following Company grooming guidelines and improving them for others.
Identify training needs of individual Beauty Advisors with the support of LGW Counter Mangers, discuss with Field Education Manager and Account Co-ordinator and conduct on-counter coaching to address any needs
Develop the Beauty Advisor’s services, product knowledge and Greet Meet Treat & Complete service skills
Ensure that all learnings from any classroom trainings are implemented at counter by the Beauty Advisors
Lead and participate with retail activation and new product launches at counter
Conduct inductions for new Beauty Advisors
Conduct generic staff trainings and counter events to support retail targets during key calendar moments (Chinese New Year, Summer, Holiday, 5* launches)
Communicate staff performance, ability, morale, good news stories and accomplishments through social media platforms as well as to the Field Education Manager/Account Co-ordinator
Support the Field Education Manager during some of the Team Learning Labs and onboarding on dates to be previously approved by the Retailer and Account Co-ordinator.
You will plan your rota in accordance to the needs of the business. You will align the proposed rota with the Counter Manger of the South and North to ensure we maximize all business/educational opportunities across both terminals.
Be an active user of Social Media and encourage Beauty Advisors to adopt the use of ELX and other social media channels and carry out coaching sessions using the system and certifications.
Carry admin tasks to support smooth running of the business.
The ideal candidate will be a current role model in their field, either a Beauty Advisor or Counter Manager and have unsurpassed customer service ethics and a proven sales ability. They will have previous experience of working in a fast paced environment for a luxury, tri-category beauty brand. They will be flexible and willing to work different shifts and be willing to travel.
Strong communication and organizational skills are key and previous training/one-on-one coaching experience would be a bonus.
Job: Education / Training
Primary Location: Europe, Middle East, Africa-GB-ENG-Gatwick
Job Type: Standard
Job Number: 1820169