The Estee Lauder Companies Corporate Shopmanager in Haarlem, Netherlands
Brand: Estée Lauder
Drive Retail Sales
Achieve Retail sales targets in his/her door for all brands.
Drive the Brands´ teams to achieve and exceed their objectives.
Set Retail Sales targets and customer service standards. Track sales results.
Maximize potential on trade activities and plan- forecast accordingly.
Ensure that the highest levels of consumer services are offered at all times.
Be the main contact and coordinator internally and externally for HQ retailer.
Ensure time and resources are allocated strategically.
Maintain a supportive and collaborative relationship with the Retailer´s Floor Manager business partner – while ensuring ELC status, store environment and operating conditions are respected
Merchandising: Lead, negotiate excellence in execution, best location instore & distortion
Analyze the business: monitor KPIs, evaluate team & individual performance KPI’s
Accurate and structured forecasting & monitoring of retail sales. On a weekly, monthly & annual basis, reporting both brand and retailer level incl productivity analysis.
In collaboration with brand (education/ merchandising/ key account) identify business challenges per brand. Assess the performance of the team.
Proactive stock management by ensuring OCD launches and trade animations on-time & in-full.
Business planning and strategic thinking
Elaborate and implement action plans to improve sales, service and the productivity of the teams.
Supervise BA scheduling to ensure the productivity and the capacity to serve customers are optimized; responsible for full corporate staffing planning.
Control expenses and manage budgets.
Analytically drives actions from brand strategy to consumer transaction while extending consumer reach
Enable the team to conduct extra Promotional Services, In Store events & Retail Events
Negotiate extra support from the retail partner (for example in communication & location).
Supervise Corporate Team in the execution of Operational processes
Supervise the operational condition of store: VM, cleanliness, hygiene, safety, maintenance, lighting, etc…
Ensure the correct execution of the store management procedures (opening and closing, cash handling, safety, HR).
Be the expert in the use of the operating system.
Excellence in Execution; Ensuring the best merchandising, presentation and visibility of ELC brands in each store and aligning with E-retail. Making sure contract is executed perfectly by the teams.
Training and Development
Train and develop the corporate team to successfully manage their counters and guide them to a next step in their careers
Succession planning: anticipate staffing needs and movements.
Create successful teams by matching individual profiles and competencies
Conduct the recruitments in a professional manner to ensure the highest quality of selling skills, customer service and work ethics.
Evaluate corporate team to develop and promote those with management potential.
Collaborate with Education to ensure training needs are met.
Additional Job Specifications
Experience in Relationship Management & very strong analytical & experienced organizational skills.
Skillful in Time Management. Respects deadlines 100%. Clear priority setting ability.
Self-confident. Knows own strengths. Willing to champion change even in the face of opposition.
Accurate, precise and sharp eye for details.
Respected and enthusiastic leader draws others into enthusiastic commitment to the collective effort from analytical perspective.
Displays integrity and builds trust. Honors commitments. Takes responsibility for difficult decisions. Honest and behaves consistently with espoused values. Confronts unethical behavior.
Takes action when confronted with challenges or discrepancies. Can manage emotions. Maintains calm and perspective in difficult situations.
Optimistic and Perseverant. Rolls with the punches, seeing an opportunity rather than a setback. Sees others positively, expecting the best of them. Remains motivated despite adversity.
Strong communicator. Clearly communicates expectations and status checks. Can relate to a range of people. Knows how and when to adapt communication style to audience and objective.
Persuasive and engaging knows how to get buy-in and build a network of support. Finds ways to overcome opposition. Can negotiate skillfully, winning concessions without damaging relationships.
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-NL-NH-Haarlem
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 184494
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.