The Estee Lauder Companies Trainer, M.A.C,Travel Retail,HK/MC/TW/GC in Hong Kong, China
Trainer, M.A.C,Travel Retail,HK/MC/TW/GC
The Trainer delivers the core educational initiatives primarily to Retail Employees to help support the business needs and the marriage of art and commerce. The Trainer helps to develop, instruct, educate and demonstrate M
C values, product knowledge, make-up theory and technique and the M
C total service experience. This position requires that the Trainer manage staff, assets and expenses.
- Ensure educational objectives of Artist Training are met by:
Facilitating all of the core training modules for internal employees including Basic Training, M∙A∙C Update, Creative Workshops. Approximately 50% of the Trainer’s time will be spent delivering core-training modules.
Conducting approximately 30% of time In Store Support to develop the makeup artistry, product knowledge and customer service skills of M∙A∙C Artists.
Organizing a quarterly schedule that provides for the efficient facilitation of core training modules, meetings, In Store Support with M
C Artists, etc. which reflect consistent, regular rotation among locations.
Maintaining regional sets of training equipment.
Assessing and communicating the effectiveness of training initiatives to the RMAT and Resident Trainer
Identify and communicating training needs of M∙A∙C Artists to MRO, RMAT and Resident Trainer.
Attending and participating in various developmental trainings (e.g. Train the Trainer, Trainer Academy, regional meetings).
- Enhance the skill level of M
C Artists by:
Observing and modifying, if necessary, make-up art abilities and customer service skills.
Overseeing and conducting Skills Certification for M∙A∙C Retail Employees.
Evaluating training needs and conducting Creative Workshops and In Store Support based on training needs.
- Provide Retail Employee support by:
Making regular visits to counters and working alongside M
Setting an example of professionalism and excellent customer service using MAC Experience.
Answering questions pertaining to customer service, makeup artistry and product knowledge while at counters.
Identifying training needs of M∙A∙C Artists with Resident Trainer, MRO, SRM, Retail Managers and meeting those needs through In Store Support, Creative Workshops, etc.
Attending monthly staff meetings and participating by presenting independent ideas and concepts, discussing departmental developments and coaching and supporting others.
Communicating with Retail Manager, MRO, SRM and Resident Trainer regarding staff performance, ability, and morale.
Participating in Retail and Special Events, as required.
- Employee Management and Development
Help Operations recruit, interview and hire the best Resident Trainers to meet M
C Customer service standards
Help complete Resident Trainer job orientation and provide thorough training in AT&D policies, practices and standards.
Observe Resident Trainers delivering core trainings to help identify and help develop Resident Trainers’ facilitation skills, product knowledge, service/communication and artistic skills.
Provide clear, constructive feedback on a regular basis to Resident Trainers on their job Performance.
Oversee the schedule of the Resident Trainer(s) in collaboration with the MRO, RMAT and RM.
Help provide an atmosphere that motivates, encourages and challenges Resident Trainers to achieve excellence.
Encourage and facilitate and environment that encourages the open exchange of ideas.
Assist in implementing measures to reduce and minimize staff turnover.
Recommend employees for promotion.
Help monitor and recommend action to correct poor performance according to M
C progressive discipline policies.
Ensure consistent and proper communication both internally and externally.
Help ensure all relevant human resources records are kept updated and confidential.
Complete interim and annual performance reviews for Resident Trainers.
Recommend, and assist as required, training employee termination (subject to approval of the MRO, SRM and RMAT).
Assist in ensuring the store environment is safe and that work practices are safe.
- Financial Accountabilities
Ensure the timely submission and accuracy of credit card statements, expense reports and company-owned asset forms.
Assist in reviewing and tracking expenditures in accordance with departmental/regional budgets.
Help ensure training premises are maintained, clean, functional and properly equipped.
Help maintain security and control of training equipment materials within the training premises
- Adhere to and provide the example for M
C policies regarding customer service expectations, dress code and M
C’s professional standards.
Education: Education with specialist training in make-up.
Job-Related Skills: Proven exceptional ability in make-up application, organizational skills, customer service, public speaking and instructional training. Must be versatile.
Job-Related Experience: One year previous experience as a M
C Artist or one year previous training experience
Analytical/Interpretive Skills: Training and coaching new and existing employees and
Communication Skills: Proven ability to provide guidance, instruction and product knowledge and training.
Language: English, Cantonese, and Mandarin
Ingenuity/Creativity Skills: Demonstrate ability to develop creative, challenging informative and fun ways to deliver training and educational information.
The position requires moderate physical effort. Training equipment bags, (weighing approximately 40 lb. when loaded) must be lifted and transferred to and from vehicles and training venues. During training, packing and unpacking of materials is required. There may be moving and setting up of chairs, tables and furniture required at training venues. Travel by air and car may be required. At counters, one must stand nearly 8 hours.
Job: Education / Training
Primary Location: Asia Pacific-CN-Hong Kong
Job Type: Standard
Shift: 1st (Day) Shift
Travel: Yes, 50 % of the Time
Job Number: 1714080