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GLOBAL JOBS

The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

Job Information

The Estee Lauder Companies Education Executive, La Mer, Hong Kong in Hong Kong, Hong Kong

Education Executive, La Mer, Hong Kong

Brand: La Mer

Description

Responsibilities:

  • Assist in setting the standards for professional and excellent customer service

  • Communicate the brand concept, philosophy and the standard of excellence to the team

  • Host and sustain the implementation of basic school training

  • Develop and customize the training materials with alignment of global materials

  • Be the focal point of the localized training workshops and coordinate the related logistics and follow-up activities

  • Manage and liaise the mysterious shopper survey and related activities with recommendation

  • Handle customer feedback and enquiries. Share the case learning and the best practice

  • Manage, update and promote the e-learning platform and its usage. Incorporate e-learning in training program deliveries

  • Manage and organise the training room facilities

  • Organise the new hire orientation program for the brand

Qualifications

Requirements:

  • University graduate

  • At least 2 years’ relevant experience working as an aesthetician or related roles is a must.

  • Positive, independent with service-excellent mindset

  • Able to handle customer feedback

  • Proactive, detail-minded, good planning and organizational skills

  • Good team player

  • Good presentation and communication skills.

  • Fluency in English and Chinese

  • Proficient in MS office, including PowerPoint and Chinese word processing

Job: Education / Training

Primary Location: Asia Pacific-CN-Hong Kong

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 195693

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