The Estée Lauder Companies Global Jobs

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The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

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The Estee Lauder Companies Education Executive, La Mer, Hong Kong in Hong Kong, Hong Kong

Education Executive, La Mer, Hong Kong

Brand: La Mer



  • Assist in setting the standards for professional and excellent customer service

  • Communicate the brand concept, philosophy and the standard of excellence to the team

  • Host and sustain the implementation of basic school training

  • Develop and customize the training materials with alignment of global materials

  • Be the focal point of the localized training workshops and coordinate the related logistics and follow-up activities

  • Manage and liaise the mysterious shopper survey and related activities with recommendation

  • Handle customer feedback and enquiries. Share the case learning and the best practice

  • Manage, update and promote the e-learning platform and its usage. Incorporate e-learning in training program deliveries

  • Manage and organise the training room facilities

  • Organise the new hire orientation program for the brand



  • University graduate

  • At least 2 years’ relevant experience working as an aesthetician or related roles is a must.

  • Positive, independent with service-excellent mindset

  • Able to handle customer feedback

  • Proactive, detail-minded, good planning and organizational skills

  • Good team player

  • Good presentation and communication skills.

  • Fluency in English and Chinese

  • Proficient in MS office, including PowerPoint and Chinese word processing

Job: Education / Training

Primary Location: Asia Pacific-CN-Hong Kong

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 195693