The Estee Lauder Companies Sales Administration Co-ordinator, GlamGlow, Asia Pacific in Hong Kong, Hong Kong
Sales Administration Co-ordinator, GlamGlow, Asia Pacific
The role of Sales Admin/ Customer Service Coordinator is to support the overall business, financial & supply chain management process by the management and tracking of all shipments Global Source Hub to APAC Distributors for Glamglow. It is key for this role to work in close collaboration with Regional brand managers, order management team, demand planning, and warehouse team on the delivery of the required products to the respective customers. Will be responsible to drive improvement on Fill Rate performance to all customers.
- Shipment tracking from Source Hubs to customers
Close liaison with order management team to ensure the timely execution of orders delivery and communication to distributors
Support shipment document preparation where necessary.
- Improve service level/fill-rate performance
- Perform deep dive analysis to understand root cause of lost sales contributors and to share analysis with regional brand managers / customers and propose suggestions on improvement areas.
- Reporting / Process enhancement
Preparation and publication of monthly KPI performance tracker
Strive for operational excellence by leading regular process review to identify opportunities for improvement and to initiate discussion with key stakeholders for alignment.
- Other administrative tasks
Fluent in English
Proficient in MS office applications
Excellent analytical and quantitative skills
Confident with excellent communication and interpersonal skills
Diploma /Degree in Supply Chain / Shipping / Logistics or any related disciplines a plus
Have experience / knowledge in using SAP a plus
Primary Location: Asia Pacific-CN-Hong Kong
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 186394