The Estee Lauder Companies Sales Administration Co-ordinator, GlamGlow, Asia Pacific in Hong Kong, Hong Kong

Sales Administration Co-ordinator, GlamGlow, Asia Pacific

Brand: Glamglow


Position Summary:

The role of Sales Admin/ Customer Service Coordinator is to support the overall business, financial & supply chain management process by the management and tracking of all shipments Global Source Hub to APAC Distributors for Glamglow. It is key for this role to work in close collaboration with Regional brand managers, order management team, demand planning, and warehouse team on the delivery of the required products to the respective customers. Will be responsible to drive improvement on Fill Rate performance to all customers.


  1. Shipment tracking from Source Hubs to customers
  • Close liaison with order management team to ensure the timely execution of orders delivery and communication to distributors

  • Support shipment document preparation where necessary.

  1. Improve service level/fill-rate performance
  • Perform deep dive analysis to understand root cause of lost sales contributors and to share analysis with regional brand managers / customers and propose suggestions on improvement areas.
  1. Reporting / Process enhancement
  • Preparation and publication of monthly KPI performance tracker

  • Strive for operational excellence by leading regular process review to identify opportunities for improvement and to initiate discussion with key stakeholders for alignment.

  1. Other administrative tasks
  • Processing invoices

  • Tracking expenses


  • University Degree

  • Fluent in English

  • Proficient in MS office applications

  • Excellent analytical and quantitative skills

  • Confident with excellent communication and interpersonal skills

  • Diploma /Degree in Supply Chain / Shipping / Logistics or any related disciplines a plus

  • Have experience / knowledge in using SAP a plus

Job: Administrative

Primary Location: Asia Pacific-CN-Hong Kong

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 186394