The Estee Lauder Companies Training Manager, M.A.C, Hong Kong in Hong Kong, Hong Kong

Training Manager, M.A.C, Hong Kong

Brand: MAC

Description

Job Summary

Reporting to Brand General Manager with the management of education needs and training plans for M.A.C Artists in order to enhance make up technics, selling skills and service delivery.

Responsibilities

* Deliver training programs to M.A.C Make-up Artists in Hong Kong & Macau, including new staff orientation, new product launches, and customer service training etc.

* Adapt and translate training materials from headquarter

* Maintain and adjust existing training programs to fit the local market needs

* Handling both classroom & on-site coaching as well as facilitating e-learning development

* Coordinate with outsource training providers to arrange soft skills training programs

* Conduct field coaching to ensure the service of M.A.C Make-up Artists meet the company’s standard

* Manage research & survey to keep track of service level

* Work with Retail Operations to follow up the feedback of services provided

* Working closely with Retail Operations to review performance and to follow up by door action plans

* Work with Retail Operations to prepare training schedule

* Prepare annual training budget and exercise cost control

* Prepare and conduct external beauty classes

Requirements

* University graduate or equivalent preferred

* 5-7 years of training experience in Beauty industry, Cosmetics fields is a plus

* Mature, good team player with excellent communication and leadership skills

* Strong presentation skills

* Outgoing, positive, cheerful and presentable

* Excellent command of English and Chinese

Qualifications

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Job: Education / Training

Primary Location: Asia Pacific-CN-Hong Kong

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 5 % of the Time

Job Number: 1815824