The Estee Lauder Companies Key Account Coordinator in Irvine, California
IT’S HAPPENING! ARE YOU READY TO BRING IT?
We are looking for an experienced coordinator who will be an integral part of our Key Accounts and Customer Service team. This position is responsible for identifying, addressing and ultimately resolving retail customer concerns, including order discrepancies, tracking and problem solving. In addition, this position requires high data entry and Electronic Data Interchange (EDI) processing. This candidate must have strong communication and written skills, along with EDI experience.
THIS IS HOW YOU WORK IT:
Identify and assess retail customer’s needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage retail customers.
Strong interpersonal skills with the ability to maintain an extremely friendly attitude when faced with difficult situations.
Communicate and coordinate with internal departments and provide feedback to Customer Service Manager
Maintain relationships with retailers and consumers while representing Too Faced in a positive manner.
Maintain relationships with sales team to ensure timely order placement and shipment.
Detailed follow through and tracking of PO’s.
THIS IS WHAT YOU’RE MADE OF:
Strong communication skills - verbal and written
Excellent listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Education and Experience
High school diploma, general education degree, or equivalent
Minimum 2 experience in customer service
Electronic Data Interchange (EDI) processing required
Knowledge of relevant computer applications
Knowledge of administrative procedures
Numeric, oral, and written language applications
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Brand: Too Faced