The Estee Lauder Companies Resident Trainer, MAC, Travel Retail China in Jing'an, China
Resident Trainer, MAC, Travel Retail China
Brand: Estée Lauder Companies
Upon completion of 6 months of on the job training:
- Provide Retail Employee Support by:
Working as a MAC Artist at base store.
Setting an example of professionalism, customer service and makeup artistry.
Answering questions pertaining to customer service and product knowledge while at counters.
Identifying training needs with Retail Managers and meeting those needs through one-on-one support.
Communicating with Retail Manager regarding staff performance, ability, and morale.
- Enhance the Skill Level of MAC Artists by:
Observing and modifying, if necessary, the make-up art abilities and customer service skill levels.
Evaluating training needs and suggesting methods of addressing these needs at the counter to the Retail Manager.
Conducting and maintaining records of Skills Certifications of all Retail Employees at the location(s).
Communicating training needs and accomplishments regularly to the Trainer.
Assisting the Product Specialists to develop in-store training for new products and theme days/counter events schedules.
- Participate in Professional Development by:
Attending and participating in various developmental trainings.
Attending monthly staff meetings and participating by presenting independent ideas and concepts, discussing departmental developments and coaching and supporting others.
- Provide Information Regularly to Retail Manager by:
Assisting with the assessment of the effectiveness of at the counter training initiatives (e.g. In-store support, one-on-one consultations).
Identifying and communicating training needs.
Maintaining current and accurate records of training and certification.
- Ensure Educational Objectives of Artist Training are met by:
Assisting, as required, with the facilitation of the core training modules including Basic Training, MAC Total Service Experience, Creative Workshops, MAC Update, Orientation, Ultimate Make-Up Seminars.
Assisting, as required, with special community projects, special events seminars and media events.
- Facilitate Fashion Shows and Special Events as Requested by:
Participating and or assisting with fashion shows and special events, as required.
Identifying opportunities for MAC participation in-store events, working with the Retail Manager to execute the event.
Providing event training to artists & freelancers prior to their event.
- Adhering to and providing the example for MAC policies regarding customer service expectations, dress code and M∙A∙C’s professional standards.
-Minimum high school education with specialist training in make-up.
-Proven exceptional ability in make-up application, organizational skills, customer service, public speaking and instructional training. Must be versatile.
-One year previous experience as a MAC Artist.
-Training and coaching new and existing employees and customers.
-Proven ability to provide guidance, instruction and product knowledge and training.
-Demonstrated ability to develop creative, challenging informative and fun ways to deliver training and educational information.
Job: Education / Training
Primary Location: Asia Pacific-CN-31-Jing'an
Job Type: Standard
Shift: 1st (Day) Shift
Travel: Yes, 50 % of the Time
Job Number: 191803