The Estee Lauder Companies Resident Trainer, MAC, Travel Retail China in Jing'an, China

Resident Trainer, MAC, Travel Retail China

Brand: Estée Lauder Companies


Upon completion of 6 months of on the job training:

  1. Provide Retail Employee Support by:
  • Working as a MAC Artist at base store.

  • Setting an example of professionalism, customer service and makeup artistry.

  • Answering questions pertaining to customer service and product knowledge while at counters.

  • Identifying training needs with Retail Managers and meeting those needs through one-on-one support.

  • Communicating with Retail Manager regarding staff performance, ability, and morale.

  1. Enhance the Skill Level of MAC Artists by:
  • Observing and modifying, if necessary, the make-up art abilities and customer service skill levels.

  • Evaluating training needs and suggesting methods of addressing these needs at the counter to the Retail Manager.

  • Conducting and maintaining records of Skills Certifications of all Retail Employees at the location(s).

  • Communicating training needs and accomplishments regularly to the Trainer.

  • Assisting the Product Specialists to develop in-store training for new products and theme days/counter events schedules.

  1. Participate in Professional Development by:
  • Attending and participating in various developmental trainings.

  • Attending monthly staff meetings and participating by presenting independent ideas and concepts, discussing departmental developments and coaching and supporting others.

  1. Provide Information Regularly to Retail Manager by:
  • Assisting with the assessment of the effectiveness of at the counter training initiatives (e.g. In-store support, one-on-one consultations).

  • Identifying and communicating training needs.

  • Maintaining current and accurate records of training and certification.

  1. Ensure Educational Objectives of Artist Training are met by:
  • Assisting, as required, with the facilitation of the core training modules including Basic Training, MAC Total Service Experience, Creative Workshops, MAC Update, Orientation, Ultimate Make-Up Seminars.

  • Assisting, as required, with special community projects, special events seminars and media events.

  1. Facilitate Fashion Shows and Special Events as Requested by:
  • Participating and or assisting with fashion shows and special events, as required.

  • Identifying opportunities for MAC participation in-store events, working with the Retail Manager to execute the event.

  • Providing event training to artists & freelancers prior to their event.

  1. Adhering to and providing the example for MAC policies regarding customer service expectations, dress code and M∙A∙C’s professional standards.


-Minimum high school education with specialist training in make-up.

-Proven exceptional ability in make-up application, organizational skills, customer service, public speaking and instructional training. Must be versatile.

-One year previous experience as a MAC Artist.

-Training and coaching new and existing employees and customers.

-Proven ability to provide guidance, instruction and product knowledge and training.

-Demonstrated ability to develop creative, challenging informative and fun ways to deliver training and educational information.

Job: Education / Training

Primary Location: Asia Pacific-CN-31-Jing'an

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 50 % of the Time

Job Number: 191803