The Estee Lauder Companies MAC Retail Artist - PPT Westgate in Johannesburg, South Africa

MAC Retail Artist - PPT Westgate

Brand: MAC


Position Summary:

  • Achieve all Brands key performance indicators and targets through make up service offerings in store

  • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.

  • Fosters excellent working relationships on counter and with the wider business and retailer.

  • Drive transactions by proactively promoting new products and additional tasks.

  • Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

  • Customer Service & Sales

  • Provide welcoming, personal, professional service to all customers at all times.

  • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.

  • Suggest groups of appropriate products and colours to meet and exceed customer’s needs.

  • Assist customers with product and services selection and information.

  • Perform professional and appropriate makeup applications to achieve the look the customer desires.

  • Inform customers of available services, M.A.C consciousness programs and philosophies.

  • Obtain customer data for M.A.C addict book or other client list as required.

  • Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.

  • Adhere to current “good counter practices”.

  • Give great internal customer service and develop good working relationships with colleagues.

  • Be punctual and manage time on counter effectively.

  • Keep informed about products, company information and store information.

  • Actively participate in store theme days, events and new product launches.

  • Achieve Skills Certification requirements.

  • Actively participate in M.A.C training sessions and partnered store mandatory training sessions.

  • Assist in Inventory Management

  • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.

  • Communicate low on stock and out of stocks to the Retail Manager.

  • Assist in the proper rotation of stock

  • Maintaining work environment

  • Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.

  • Maintain a clean and organized work area.

  • Maintain tester units in proper schematic order, replace products once authorized by manager.

  • Replace any broken or damaged products authorized by

  • Manager.

  • Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.

  • Inform management of any store maintenance or Health and Safety issues which might lead to accidents.

  • Administrative Assistance Activities

  • Assist with inventory counts.

  • Be responsible for booking demos and lessons.

  • Adhere to proper security procedures regarding handling of cash and assets.


  • Grade 12

  • Beauty Certificate or similar

  • Retail Cosmetics Experience

  • Ability to work retail hours

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-ZA-GT-Johannesburg

Job Type: Standard

Schedule: Part-time

Shift: Variable

Job Number: 1815101

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.