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The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

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The Estee Lauder Companies Quality Assurance Manager for Distribution Center in Lachen, Switzerland

Quality Assurance Manager for Distribution Center

Brand: Estée Lauder Companies


This role will ensure that the quality of the finished products is maintained in accordance with company quality requirements and applicable regulations. The jobholder plans, organizes and reviews the implementation of Good Distribution Practices (GDP) and associated Quality Improvement Processes within the Distribution Center, acts as a counterpart to the QA-organization in the Production Plant and represents Distribution QA in setting up new DCs in Switzerland.

Problem Solving (20%):

  • Assist the DC EMEA Lead with communication and follow up on finished good defect investigations starting from internal and/or external complaints and non-conformances noticed on products stored in Distribution Center

  • Coordinate with the planning team in cases of a quality issues or nonconformances

  • Ensure sampling process is managed appropriately in cases of quality defects and further investigations

Independence and Accountability (20%):

  • Execute stock checks, stock statuses changes and the related warehouse Quality activities

  • Support enhancements and upgrades of Warehouse Management Systems and interfaces

  • Support stock reconciliation and assist with Value Added Services in cases arising locally

  • Interact with the project team that sets up DCs to consult on GDP and ensure subsequent implementation

Leadership (20%):

  • Align with internal departments (inventory, planning, ME, etc.) and colleagues from other ELC plants regarding reworks of DC stored items

  • Support Site Lead Management on Management Reviews as responsible for reporting of QA metrics

  • Execute self-evaluations based on GDP regulations in the Distribution Centers

  • Establish cooperation with internal departments as stakeholder for different projects

Decision making/Compliance (40%):

  • Ensure GDP compliance and implementation of QA processes in all the Distribution Centers

  • Check all returns for QA standards and make final decision for destruction/redeployment

  • Supports re-work activities through setting up work instructions and checking re-works for QA standards and make final decision if and when products are good for deployment

  • Visually ensure that all destructions fully comply with corporate quality, security and financial guidelines

  • Maintain appropriate records and quality documentation related to storage and shipment

  • Assist in recall activities when applicable


  • Degree in Chemistry, Quality or Logistics

  • 5 to 8 years of work experience in Quality Assurance with cosmetic, food, pharmaceutical products or other regulated industries.

  • Proficient knowledge of SAP or other Warehouse/Inventory Management System.

  • Knowledge of GDP regulations including internal auditing skills

  • Project management skills

  • Ability to build up relationships within other DC’s and Affiliates

  • Problem solving and facilitation skills

  • Willing to be hands on and pay attention to detail

  • English and German proficiency level required

Job: Supply Chain - Corporate

Primary Location: Europe, Middle East, Africa-CH-Schwyz-Lachen

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 197210