The Estee Lauder Companies Estée Lauder Consumer & Insights Coordinator in London, United Kingdom

Estée Lauder Consumer & Insights Coordinator

Brand: Estée Lauder - Brand


Estèe Lauder brand has a fantastic opportunity for a Consumer & Insights Coordinator reporting to the Business Strategy and Consumer Insights Manager.

The main objectives for this role include: managing the CRM campaigns and Loyalty programme; Lead the roll out and management of the Estée Lauder customer capture system (OCT) and data analysis; Support the Insights Manager on brand-related analysis and consumer insights.

Key responsibilities include but are not limited to:


Support the Insights Manager to drive the CRM strategy of Estée Lauder brand with a true Omni-channel approach - ensuring communications are delivered in-line with brand strategy and deliver best-in-class customer experience.

  • The Consumer & Insights Coordinator is responsibe for managing CRM campaign planning and execution.

  • Support campaigns creatively where required by writing agency briefs and managing the approval process.

  • Support the marketing team with campaign data for direct mail, email and SMS.

  • Liaising with print and email providers for the execution of campaigns.

  • Manage samples required for all CRM programmes.

  • Managing brand update and cascading of information to the field.

  • Timely reporting on campaigns including quarterly reports and PCA’s.

  • Raise POs in a timely manner and ensure all costs for above campaigns are in line with budget as specified by insights manager

  • Maintaining and updating regular reporting/planning and ROI measures required for CRM programme success

  • Assist in retailer CRM Communications by providing CRM insights and assets. Reactive support for any other ad hoc retailer CRM/Insights activity.

  • Activation of in-store tracking (On counter technology) button for Events and reporting


Support the insights manager with reporting and analysis of various data sources (internal and external data, primary research and GA) to inform Consumer Engagement, Product Teams, Marketing Director and General Manager with the latest consumer trends, market performance and innovations.

  • Assisting the brand in providing information on capture rate, basket analysis, customer demographics, repurchase rates, and new vs existing customers in addition to much more to help educate and shape the brand and its marketing strategy.

  • Take a proactive approach in ensuring insights are easily accessible to the team by sharing the internal data reports and assisting the team in ongoing training

  • Suppport in completing quarterly Global fact sheets and ad hoc Global requests.

  • Support of field team with Ipads/OCT system (including training coordination in partnership with Education team). Maintenance and growth of a high capture rate and a quality capture rate plus an expansion of the capture capability are vital to this role

Closing date for applications: Thursday 25th October 2018


  • Candidates will have worked in a similar Consumer & Insights role

  • Exceptional analytical skills. As a data led role, the candidate should have a hunger for insights and an inquisitive nature with the ability to cascade digestible information and lead action

  • Excellent organisational, analytical and computer skills required, including Microsoft Outlook, Word, Excel and PowerPoint

  • Experience in CRM campaign management and customer analysis tools (Experian, Siebel, Smartfocus…) is essential

  • Strong learning capabilities, agility and consumer focus mind-set are crucial to succeed

  • Experience using detailed facets of Excel and VBA required to maintain analytics and reporting dashboards

  • Ability to thrive in a fast-paced environment

  • Very strong communication skills, written and oral

  • Excellent attention to detail

  • A positive, can-do attitude is key

  • Team player who likes to have fun

Job: Online / E-Commerce

Primary Location: Europe, Middle East, Africa-GB-ENG-London

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 1815882