The Estee Lauder Companies MAC - Business Managers - London - Full-time in London, United Kingdom
MAC - Business Managers - London - Full-time
Always on the hunt for amazing talent, we are looking to talent pool for our next amazing Business Managers!
As a Business Manager
you’re responsible for all areas of your business. You inspire your team day in
day out to deliver a world class customer experience and sales achieving your
Leading a MAC Store
requires a diverse set of skills and as a Retail Manager you’re a master of all
of them. In the stores fast paced, dynamic environment you exhibit composure as
you learn from each new challenge. You will build and develop high performing
teams of unique individuals who deliver industry leading artistry and customer
experience as customers learn and shop.
Service, Sales & Artistry
Create a world class shopping environment which
exceeds our customers’ needs and expectations through sales and artistry.
Lead a sales force that discovers customers’
needs and delivers solutions to deliver MAC brand loyalty.
Develop and coach your team in selling
techniques and product knowledge to ensure that customer’s needs are met within
Work in partnership with AT&D ensure that
artistry skills and certification enables your business at all times.
Set, communicate and review sales targets and
goals, in order for performance to be monitored and managed.
Effectively plan and implement a local Marketing
Calendar aligned to Retailer activity.
Demonstrate leadership qualities acting as a MAC Ambassador at all times.
Recruit, induct, retain and develop your team to
enhance the expectations and values of MAC, in order to deliver business
Ensure all team members are inspired to carryout their job role through training, coaching, role-plays and follow up.
Conduct monthly reviews to communicate objectives,set goals and measure progress.
Drive a culture where effective feedback and
coaching is given daily.
Develop, delegate and up skill your Managers to
ensure that the business expectations are consistently delivered.
Motivate and drive your team to achieve
performance targets through the use of sales targets, bonus incentives,
performance management and regular team meetings.
Plan and co-ordinate your resource levels to
optimise service, sales and profitability.
Proactively manage poor performance, addressing attendance
or conduct issues in line with MAC expectations, utilising
the appropriate procedures and support .
Ensure that the store standards are maintained to
an excellent level
Respond to business trends and external factors
to recommend changes needed to capitalise on opportunities to maximise sales.
Develop and drive up to date knowledge of our
product with teams in order to ensure we deliver an industry leading experience
and the product meets the customer’s needs.
To encourage teams to identify trends and make
suggestions to improve and enhance product performance to drive brand
To analyse reports in conjunction with regular
floor walks, reviewing stock levels, trends in sales activity and agree
Analyse business performance to identify
strengths and weaknesses, follow up with action plans to achieve commercial
Develop strong retailer relationships and share business
updates as appropriate.
Monitor and maintain the health and safety
within the premises to ensure the well-being of your team, colleagues,
customers and contractors.
Ensure teams are adequately trained and
competent to process sales through the till systems, ensuring transactions are
managed with due care and attention, in line with company policy and
Lead appropriately to ensure stock loss meets company and store targets,
ensuring a complete and accurate cycle count and physical inventory as
Encourage team to seek and continuously develop
knowledge of competitor activity and local market conditions, with the purpose
of making appropriate and innovative recommendations to drive the business.
Commercial approach, experienced in a fast pacedservice led environment
E xcellent communication, organisational,prioritisation and delegation skills
Motivational, positive & confident
Proven retail management experience in a high turnover store
Proven team management experience of a 30 team size
Previous experience of setting sales targets, sales analysis and staff scheduling
A proven track record of leading a team to achieve sales and customer service targets
Experience of creating and executing in-store events
Must live within the geographical area specified and be willing to travel applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Estee Lauder Companies is an equal opportunities employer.
We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-London
Job Type: Standard
Job Number: 185099
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.