The Estee Lauder Companies MAC - Business Managers - London - Full-time in London, United Kingdom

MAC - Business Managers - London - Full-time

Brand: MAC


Always on the hunt for amazing talent, we are looking to talent pool for our next amazing Business Managers!

Job Summary

As a Business Manager

you’re responsible for all areas of your business. You inspire your team day in

day out to deliver a world class customer experience and sales achieving your

business targets.

Leading a MAC Store

requires a diverse set of skills and as a Retail Manager you’re a master of all

of them. In the stores fast paced, dynamic environment you exhibit composure as

you learn from each new challenge. You will build and develop high performing

teams of unique individuals who deliver industry leading artistry and customer

experience as customers learn and shop.

Service, Sales & Artistry

Create a world class shopping environment which

exceeds our customers’ needs and expectations through sales and artistry.

Lead a sales force that discovers customers’

needs and delivers solutions to deliver MAC brand loyalty.

Develop and coach your team in selling

techniques and product knowledge to ensure that customer’s needs are met within

our store.

Work in partnership with AT&D ensure that

artistry skills and certification enables your business at all times.

Set, communicate and review sales targets and

goals, in order for performance to be monitored and managed.

Effectively plan and implement a local Marketing

Calendar aligned to Retailer activity.

Demonstrate leadership qualities acting as a MAC Ambassador at all times.

Team Management

Recruit, induct, retain and develop your team to

enhance the expectations and values of MAC, in order to deliver business


  • Ensure all team members are inspired to carryout their job role through training, coaching, role-plays and follow up.

  • Conduct monthly reviews to communicate objectives,set goals and measure progress.

Drive a culture where effective feedback and

coaching is given daily.

Develop, delegate and up skill your Managers to

ensure that the business expectations are consistently delivered.

Motivate and drive your team to achieve

performance targets through the use of sales targets, bonus incentives,

performance management and regular team meetings.

Plan and co-ordinate your resource levels to

optimise service, sales and profitability.

Proactively manage poor performance, addressing attendance

or conduct issues in line with MAC expectations, utilising

the appropriate procedures and support .


Ensure that the store standards are maintained to

an excellent level

Respond to business trends and external factors

to recommend changes needed to capitalise on opportunities to maximise sales.

Develop and drive up to date knowledge of our

product with teams in order to ensure we deliver an industry leading experience

and the product meets the customer’s needs.

To encourage teams to identify trends and make

suggestions to improve and enhance product performance to drive brand


To analyse reports in conjunction with regular

floor walks, reviewing stock levels, trends in sales activity and agree

commercial recommendations.


Analyse business performance to identify

strengths and weaknesses, follow up with action plans to achieve commercial


Develop strong retailer relationships and share business

updates as appropriate.

Monitor and maintain the health and safety

within the premises to ensure the well-being of your team, colleagues,

customers and contractors.

Ensure teams are adequately trained and

competent to process sales through the till systems, ensuring transactions are

managed with due care and attention, in line with company policy and


Lead appropriately to ensure stock loss meets company and store targets,

ensuring a complete and accurate cycle count and physical inventory as


Encourage team to seek and continuously develop

knowledge of competitor activity and local market conditions, with the purpose

of making appropriate and innovative recommendations to drive the business.


Person Specification


  • Inspirational Leader

  • Commercial approach, experienced in a fast pacedservice led environment

  • E xcellent communication, organisational,prioritisation and delegation skills

  • Motivational, positive & confident

  • Proven retail management experience in a high turnover store

  • Proven team management experience of a 30 team size

  • Previous experience of setting sales targets, sales analysis and staff scheduling

  • A proven track record of leading a team to achieve sales and customer service targets

  • Experience of creating and executing in-store events

  • Must live within the geographical area specified and be willing to travel applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Estee Lauder Companies is an equal opportunities employer.

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-London

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 185099

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.