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The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

Job Information

The Estee Lauder Companies Online Coordinator - (Maternity Cover) in London, United Kingdom

Online Coordinator - (Maternity Cover)

Brand: Estée Lauder Companies


The Online Coordinator plays a crucial role supporting the brand, driving the day to day running of the website and helping to drive the brand’s online strategy forward while ensuring a best-in-class consumer experience.



  • Work closely with the Ecommerce Manager to define site updates in accordance with the UK Marketing Calendar and Seasonal Focuses. Support in planning content and activity that supports Global and UK strategy, local promotions, trade plans, seasonal activities and key strategic priorities

  • Oversee and support on all CMS work by the Online Assistant, ensuring products are set up correctly and merchandised effectively and Offer Codes are set-up and tested thoroughly

  • Support the Ecommerce Manager on all new site functionality & content enhancements cascaded by the Global Ecommerce team

  • Proactively seek opportunities to improve the customer journey and site experience, and manage the execution of all local initiatives - briefing the UK Production team, obtaining Global approval and performing rigorous QA

  • Work closely with the corporate Online Analyst to ensure all areas of the Website and any new developments are thoroughly and correctly tagged, and provide on-going reporting and analysis using Google Analytics to measure success and inform future marketing plans

  • Take ownership of stock allocation of new launches and limited life products, working closely with the Events Management team to set up website saleable stock allocations, escalating and resolving any discrepancies

  • Work closely with the Ecommerce Manager to manage the sample stock database ensuring all allocations are set up and usage monitored accurately

  • Manage creative & logistical implementation and execution of all seasonal and promotional activities, including Christmas.


  • Responsible for briefing in all programmed emails driving to

  • Monitor all email performance in terms of CTR/Open Rate/Conversion

  • Work closely with the Ecommerce Manager on the Email strategy and calendar

  • Actively seek opportunities to create a strong email calendar that targets our customer database efficiently

  • Work closely with the CRM team in understanding online customer purchase behaviour and own the CRM tools for the website database

  • Build and Extract all campaign data files from SmartFocus/BlueVenn

  • Support the Ecommerce Manager with the management of the Loyalty Program, regularly updating and optimising emails & reporting on results


  • Support Ecommerce Manager with the Implement the overall Affiliates strategy.

  • Support Ecommerce Manager the day-to-day maintenance of programme, including notifying publishers of launches, offers and uploading text links & banners

  • Identify new opportunities to partner with publishers for content creation or unique offers to grow affiliate business and feedback for discussion with Ecommerce Manager

  • Attend weekly calls with agency to monitor performance, track goals and update on new opportunities

  • Keep abreast of competitor affiliate activity


  • Manage the Online Assistant as a direct report and be responsible for their personal development and performance.

  • Support the Online Assistant with the setting of PDP Goals and review these monthly

  • Act as a mentor to the Online Assistant, giving regular feedback on performance as well as ad-hoc training sessions to allow the direct report to drive development.

  • Feedback and update the Online Assistant Manager in weekly one-to-one meetings


  • Commercial awareness, numerate and analytical with experience and exposure in a retail trading environment

  • Strong communication skills, both written and verbally and confident in leading both internal and external meetings

  • Highly organised and have the ability to manage multiple projects

  • Ability to show initiative and enthusiasm for driving the online business in line with sales targets

  • Ability to establish and maintain strong relationships with internal teams and third parties

  • Experience in managing multiple projects and ability to prioritise in the interest of the business

  • Proficient in PowerPoint and intermediate knowledge of Microsoft Excel

  • Basic understanding of Adobe Photoshop

Closing date for applications: Wednesday 29th May 2019

Job: Online / E-Commerce

Primary Location: Europe, Middle East, Africa-GB-ENG-London

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 199043

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.